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  1. #1
    Newbie
    Join Date
    September 20th, 2011
    Posts
    7
    How should I do ?
    If my affiliates lead a customer to buy one product but this customer cancel the order, should I pay for commission to this affiliate ?

  2. #2
    Newbie
    Join Date
    October 21st, 2011
    Posts
    8
    Commissions come from the money you receive from an order. If the order was canceled then there isnt any money to give a commission from.

  3. #3
    OPM and Moderator Chuck Hamrick's Avatar
    Join Date
    April 5th, 2005
    Location
    Park City Utah
    Posts
    16,646
    Its called a chargeback and you need to cancel the order in the network/affiliate program. Some programs with regular chargebacks extend the commissions another month so they are not paid for chargebacks. You have to honor your return policy and in some cases affiliates get commissioned if a product is returned very late. Then the merchant just eats it.

  4. #4
    Newbie ihaveadream's Avatar
    Join Date
    November 3rd, 2011
    Location
    China
    Posts
    18
    Quote Originally Posted by Pizzul View Post
    Commissions come from the money you receive from an order. If the order was canceled then there isnt any money to give a commission from.
    what if the afflilate lead the customer buy from your site today,but the customer cancel the order tomorrow??? the commission has been given to the affiliate?should i void the order??

  5. #5
    OPM and Moderator Chuck Hamrick's Avatar
    Join Date
    April 5th, 2005
    Location
    Park City Utah
    Posts
    16,646
    Yes

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