Results 1 to 9 of 9
  1. #1
    Member soda's Avatar
    Join Date
    March 26th, 2010
    Location
    Irvine, CA
    Posts
    36
    Exclamation All datafeed folders on FTP are empty. Support does not respond.
    Hi,
    Here's the problem. All of a sudden we noticed that nothing is being download via FTP from Linkshare. I logged in via FTP and indeed all folders are empty. Submitted a ticket yesterday, no reply from anyone.
    Anyone familiar with this issue?

  2. #2
    Moderator
    Join Date
    April 6th, 2006
    Posts
    2,689
    Are you downloading txt or xml files?

    Interesting, I had something similar occur yesterday, but it was only for two files. They were both txt - I changed the script to download the xml version, and it was fine.

    Also, a while ago, the main 'consolidated' files were moved to the root folder, ie. you no longer had to navigate to the individual store folders.

  3. #3
    Member soda's Avatar
    Join Date
    March 26th, 2010
    Location
    Irvine, CA
    Posts
    36
    We use TXT files as well.
    They are not in root folder either.

  4. #4
    Moderator
    Join Date
    April 6th, 2006
    Posts
    2,689
    Are the xml files there...? In root..

  5. #5
    ABW Ambassador LinkShare Moderator's Avatar
    Join Date
    January 18th, 2005
    Posts
    1,316
    Hi all,

    We are aware of this issue and it is impacting a few publishers not all. We are hoping to have this issue resolved as soon as possible.

    --Ranae

  6. #6
    ABW Ambassador LinkShare Moderator's Avatar
    Join Date
    January 18th, 2005
    Posts
    1,316
    Hi soda,

    Can you PM me your SID? We would love to investigate a bit further.

    --Ranae

  7. #7
    Member
    Join Date
    March 29th, 2007
    Posts
    51
    Hi Ranae,

    I noticed there are currently NO merchandiser datafeeds available.

    All our folders in our FTP account are empty.

    Is this a general problem or just our account?

    Thanks, Stefan

  8. #8
    ABW Ambassador LinkShare Moderator's Avatar
    Join Date
    January 18th, 2005
    Posts
    1,316
    Hi stev,

    We did have some system issues over the weekend. I don't believe Merchandiser (our product data feeds) was impacted. Can you please PM me with your SID and I will look into it directly for you?

    --Ranae

  9. #9
    Member
    Join Date
    March 29th, 2007
    Posts
    51
    Quote Originally Posted by LinkShare Moderator View Post
    Hi stev,

    We did have some system issues over the weekend. I don't believe Merchandiser (our product data feeds) was impacted. Can you please PM me with your SID and I will look into it directly for you?

    --Ranae
    Thanks Ranae for getting back to me.

    Looks like it was a temporary issue as our feeds are back in the meantime.

  10. Newsletter Signup

+ Reply to Thread

Similar Threads

  1. Merchandiser datafeed folders no files?
    By pexcornel in forum Rakuten LinkShare - LS
    Replies: 2
    Last Post: November 2nd, 2010, 02:07 PM
  2. Calendars - Fatal Error Empty Filename - bad datafeed?
    By makenoiz in forum Cusimano.com Scripts
    Replies: 1
    Last Post: May 1st, 2006, 10:49 PM
  3. No contents in FTP access folders???
    By SSanf in forum ShareASale - SAS
    Replies: 0
    Last Post: May 29th, 2004, 08:22 AM
  4. no respond from support@cj.com
    By java in forum Commission Junction - CJ
    Replies: 2
    Last Post: December 6th, 2001, 01:37 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •