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November 14th, 2011, 04:02 PM #1GAN Reversals - Where?
is there a way to see reversals in the GAN interface? superCool can't find anything, but a huge sale has turned up "missing".
thanks for any tips
November 14th, 2011, 05:09 PM #2
- Join Date
- April 6th, 2006
I think you should see a reversal under Reports -> Performance -> Order Delta
It shows daily changes - new orders, etc.
November 15th, 2011, 10:37 AM #3
Thanks for the tip teezone. superCool tried that report but can't get it to work. Date range doesn't seem to work and half the time it just goes away for good, or comes back 5 minutes later with data from the last 7 days. More GAN interface greatness?
Guess superCool will have to follow up with the merchant without any "proof" that the sale ever existed.
GAN sure makes it hard to do anything
November 15th, 2011, 04:17 PM #4
superCool, by default the Activity Detail report only shows Active. That's what the "Filters: | Status: Active" text at the top of the report is indicating.
You should be able to click the plus next to Filter to open filters, then check Cancelled under Status to see reversals. (and uncheck Active if you want to see only reversals).
I would have expected Order Delta to also work for you, but filtering on cancelled orders should be easier since it will only show reversals, while order delta will show all changes. If you can explain more about the Date Range being wonky, I can look into that as well.
Let me know if that works for you,
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