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  1. #1
    ABW Ambassador beachcom's Avatar
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    Webhosting Buzz not tracked
    Had someone use one of my links to make a purchase at Webhosting Buzz, the sale did not track.

  2. #2
    Affiliate Manager
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    July 6th, 2008
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    Joey,

    Checking in on this right now with our affiliate team. Someone will correct this and be in contact.

    Matt

  3. #3
    Beachy Bill's Avatar
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    November 20th, 2005
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    Hey Matt - that sale was for a small reseller plan. I did clear cookies from my PC before I clicked beachcom's link. Then I verified that new cookies were dropped on my machine before I proceeded with the order. I also let Joey know right after I was set up - so we could both have the advantage of a test sale.

    Shouldn't make a difference but I did use the coupon code you posted in the other thread. Codes should not overwrite cookies.
    Bill / Marketing Blog @ 12PM - Current project: Resurrecting my "baby" at South Baltimore..
    Cute Personal Checks and Business Checks
    If you are too busy to laugh you are too busy.

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  5. #4
    ABW Ambassador beachcom's Avatar
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    Per PM from Matt..commission will be paid.

  6. #5
    The Seal of Aproval rematt's Avatar
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    November 19th, 2006
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    Joey, was any explanation given as to why the sale didn't track in the first place? While I'm glad you got paid on this order, it always concerns me when a KNOWN order doesn't track. The odds just don't add up that it's the only order that didn't track.

    -rematt
    "I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant." - Richard Nixon

  7. #6
    ABW Ambassador beachcom's Avatar
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    Yeah, unfortunately my cookie was overwritten when the coupon code was used.

    According to Matt they are "switching to a better IP based tracking method next week that should prevent this".

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  9. #7
    Affiliate Manager
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    July 6th, 2008
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    What Joey said

    We consider affiliates very valuable partners so we're very open in how we deal with you all. Joey and I exchanged several PMs and we are making improvements to cookie tracking. If there's anything else you would like to see in our program, just let me know.

  10. #8
    Beachy Bill's Avatar
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    Great attitude, Matt. I'm liking what I see thus far - open communication and a willingness to actively address problems.

    BTW - That reseller plan is working just fine and at your price point is a good value. I'll be promoting that when we consult with webmasters/affiliate marketers.
    Bill / Marketing Blog @ 12PM - Current project: Resurrecting my "baby" at South Baltimore..
    Cute Personal Checks and Business Checks
    If you are too busy to laugh you are too busy.

  11. #9
    Affiliate Manager
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    Thanks for the feedback Bill.

  12. #10
    ABW Ambassador beachcom's Avatar
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    Another sale with a coupon code and no credit.

  13. #11
    ABW Ambassador Bob Lawrence's Avatar
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    On top of that, they had to manually credit the coupon code, it showed at check out, but when using PayPal came back full price.
    Where's the Great Life of Affiliate Marketing Hiding?

  14. #12
    Beachy Bill's Avatar
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    November 20th, 2005
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    Growing pains of a young program? Hopefully everything will be straightened out in short order.
    Last edited by Bill; April 28th, 2012 at 01:32 PM. Reason: Spelling error... Hey, hukd of phonix werks fer me. :)
    Bill / Marketing Blog @ 12PM - Current project: Resurrecting my "baby" at South Baltimore..
    Cute Personal Checks and Business Checks
    If you are too busy to laugh you are too busy.

  15. #13
    Affiliate Manager
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    I'm checking into this guys. Please pm/email me with your affiliate username and transaction dates so I can investigate.

    Matt

  16. #14
    ABW Ambassador beachcom's Avatar
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    Glad to report all is well and commissions are paid.


  17. #15
    Beachy Bill's Avatar
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    Quote Originally Posted by beachcom View Post
    Glad to report all is well and commissions are paid.
    Outstanding.
    Bill / Marketing Blog @ 12PM - Current project: Resurrecting my "baby" at South Baltimore..
    Cute Personal Checks and Business Checks
    If you are too busy to laugh you are too busy.

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