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  1. #1
    ABW Ambassador Abigail's Avatar
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    Hey CJ - Where's the Locks??
    its been days - anybody got any locks recently? but wait - somehow the reversals never skip a beat!

  2. #2
    ...and a Pirate's heart. Convergence's Avatar
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    Same here. No locks six days. Sent a support ticket Thursday morning - haven't heard anything. If no locks Monday morning, will be calling.

    Still need to double check and make sure no reversals/returns have occurred for those lock days...
    Salty kisses, Sandy toes, and a Pirate's heart...

  3. #3
    ABW Ambassador Abigail's Avatar
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    i just gave someone at CJ a poke - will see where that goes...

  4. #4
    Moderator Nabz's Avatar
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    I noticed it too. Will contact CJ.

  5. #5
    ...and a Pirate's heart. Convergence's Avatar
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    The rudeness of one of the CJ employees is just astounding.

    I pointed them to this thread to let them know others are concerned.

    This is part the employees response:

    I would suggest that you request those who are concerned about their commissions not locking within that thread to reach out through the Support Center so that we can keep the publishers that are concerned informed, as opposed to grasping at straws.
    Who the hell is grasping at straws?
    Last edited by Convergence; April 24th, 2012 at 02:22 PM.
    Salty kisses, Sandy toes, and a Pirate's heart...

  6. #6
    ABW Ambassador Abigail's Avatar
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    unfortunately, there is so much "it's not my problem, it's your problem" attitude nowadays - with everything. however, it seems the poking and prodding did get something going - the locks seem to be updating, now.

  7. #7
    ...and a Pirate's heart. Convergence's Avatar
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    Just updated for us right now...
    Salty kisses, Sandy toes, and a Pirate's heart...

  8. #8
    ...and a Pirate's heart. Convergence's Avatar
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    Had replied to the customer service rep at CJ that there was no need to insult me, just fix their crap.

    I received this reply:

    It was not meant as an insult, I only suggested that the publishers within the thread you provided are also having the same issue and have not reached out to our Client Support team either through our Support Center or via our number 1-800-761-1072 (open Mon- Fri 6am-5pm PST). By having them reach out to Client Support we can provide clarification.

    If the advertiser is being reviewed by our team then we will keep the support ticket open and be able to let the publisher know when there is a fix in place. If the advertiser is not currently being reviewed, we would be able to make sure that they are added to the queue.
    One last reply to the rep:

    Was not my place to suggest they contact CJ as everyone in the thread already said they had. Didn't see anyone grasping at straws, either.

    Thanks for taking the time to clarify your statements.

    Enjoy the rest of the week!
    Salty kisses, Sandy toes, and a Pirate's heart...

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