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  1. #1
    ...and a Pirate's heart. Convergence's Avatar
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    SAS Commission Rule
    Can anyone please explain what this means?



    Thanks!
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  2. #2
    ABW Ambassador isellstuff's Avatar
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    They don't pay commissions on purchases made by visitors who have made purchases in the past.
    Merchants, any data you provide to Google Shopping should also be in your affiliate network datafeed. More data means more sales!


  3. #3
    ...and a Pirate's heart. Convergence's Avatar
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    That was what I thought. So, I sent an email:

    Quote Originally Posted by Me
    Just to clarify - It appears you are not paying commissions for existing customers. Is this correct?
    This was the merchant's explanation:

    Quote Originally Posted by Merchant
    We are still paying commissions but we have added a new condition regarding existing customers. Commissions will remain the same for orders we receive from every new sale and the 30 day cookie will not be affected by this but we will not be paying commissions on orders from existing customers outside of the 30 day cookie. This was explained in an earlier email that you should have received on September 13 at around 2:11PM EST.
    Huh?

    Further clarification requested:

    Quote Originally Posted by Me
    Yes, received the email on the 13th as well.

    However, it doesn't make sense either. NO one pays commissions after the cookie expires, LOL.

    Now in the SAS interface it shows that you have created an exception that if the sale is from an existing customer that the commission rate is zero. By creating that rule in SAS, you are in essence telling your affiliates just that.
    Merchant response:

    Quote Originally Posted by Merchant
    The rule was created for existing customers, not for sales outside of the 30 day cookie and when I replied to you I was just explaining about the 0% commission on those sales. I do not understand what didn’t make any sense in our rule or the email I sent you but as long as you are aware of this it is fine.
    What the?

    My response:

    Quote Originally Posted by Me
    Do you pay commissions on existing customers? That is our confusion.
    No response from the merchant...
    Last edited by Convergence; September 26th, 2012 at 01:12 PM.
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  4. #4
    ABW Ambassador isellstuff's Avatar
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    They don't pay commissions on repeat customers unless you introduced the customer to the merchant within the last 30 days. Their policy is slightly more lenient than a "one time action" policy.
    Merchants, any data you provide to Google Shopping should also be in your affiliate network datafeed. More data means more sales!

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  6. #5
    ...and a Pirate's heart. Convergence's Avatar
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    In that case, they will be avoided.

    Thanks for the verifying our suspicions...
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  7. #6
    OPM and Moderator Chuck Hamrick's Avatar
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    Sounds to me that they are not paying for new affiliate referrals for their existing customers. So if they offer a coupon code and a past customer uses it through your affiliate link you will get no commission. That's my take.

    Do they have a high reversal rate as SAS is one of the few networks to show that.

  8. #7
    ...and a Pirate's heart. Convergence's Avatar
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    Let me log into SAS, eat my lunch while SAS loads , and check.

    [chewing]

    [what seems like hours later...]

    SAS loaded...

    Yes, they do have a high reversal rate, even for the niche...

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  10. #8
    OPM and Moderator Chuck Hamrick's Avatar
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    Had a merchant who had a 25% reversal rate on an 8% commission. Top affiliates considered them to be offering a 6% commission under those conditions and that's how they compared it to other programs. They stayed with the merchant while conversion was good as it was high dollar orders. Once sales declined they dumped the merchant for others even though they cleared up the high reversal rate. Its all about the numbers!

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  12. #9
    ...and a Pirate's heart. Convergence's Avatar
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    That would put this merchant's 5% commish rate at about 3%. But the reversal rate does not indicate whether these were returns and/or sales from existing customers.

    Either way, there seems to be far too many negatives to further consider promoting this merchant. Too bad, they were a niche inside a niche...

    Thanks everyone for your imput.
    Salty kisses, Sandy toes, and a Pirate's heart...

  13. #10
    Moderator BurgerBoy's Avatar
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    Who is the Merchant?

    Vietnam Veteran 1966-1970 USASA
    ABW Forum Rules - Advertise At ABW

  14. #11
    ...and a Pirate's heart. Convergence's Avatar
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    WideWidths.com
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