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  1. #1
    ABW Ambassador Nature Boy's Avatar
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    January 18th, 2005
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    Question Editted Transactions?
    I had a sale go thru and about a week later, the merchant went in and EDITTED the transaction to make the commission and sales amounts both $0. This was not a reversal and they are not showing any reversals in the prior 7 days.

    I sent an message to SAS support because this looks fishy to me, i.e. merchant trying to keep their reversal rate artificially low. Has anyone else ever experienced this?
    Scott
    If you can't dazzle them with brilliance, then baffle them with bulls#!t
    Don't tell me that you'll do it... SHOW ME.
    Just because everyone else is drinking it is no reason for me to drink the KOOL-AID.

  2. #2
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
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    January 18th, 2005
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    Nature Boy,

    Sometimes it is a larger process of editing, such as a bulk file, but obviously we'll check it out if you send us the details (which it sounds like you already did). Where reversals take place we like them to be reversals so as to be able to give accurate reversal statistics.

    If there is a history of this, in your account, or to check for one - go to the Transaction Edit Trail Report which is listed in the "More" section under the Reports tab.
    Thanks,

    Brian Littleton
    President/CEO - ShareASale.com, Inc.


  3. #3
    ABW Ambassador Nature Boy's Avatar
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    Thank you for the info Brian. This was my first transaction with this merchant and it just struck me as odd how it was handled after the fact. Something for me to keep an eye out in the future.

    Thanks again!
    Scott
    If you can't dazzle them with brilliance, then baffle them with bulls#!t
    Don't tell me that you'll do it... SHOW ME.
    Just because everyone else is drinking it is no reason for me to drink the KOOL-AID.

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