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  1. #1
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    LS Reporting - down for 2 days?
    Reporting for LS has been intermittent, as per this announcement on the publisher interface:
    Reporting intermittently unavailable
    Reporting may be intermittently unavailable due to unprecedented volumes in products, clicks and transactions this holiday season.
    However, I haven't seen ANY clicks or even the date moving forward since January 2nd.

    Two whole days with nothing..

    Anyone else..?

  2. #2
    ...and a Pirate's heart. Convergence's Avatar
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    Another affiliate said the same thing to me over IM today - however, have not had any issues personally...
    Salty kisses, Sandy toes, and a Pirate's heart...

  3. #3
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    Not sure if this makes me feel better or worse...

  4. #4
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    I am noticing problems with reporting as well, the signature orders report is not working. But, it seems like the sales and activity report is. Not sure what is going on.

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  6. #5
    ABW Ambassador Bob Lawrence's Avatar
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    I put in a support ticket and finally got a response back that the reason was there were no sales for the 3rd and 4th.
    Told this Boozo that the chart date always incremented at 6pm to the next days date.
    All my channels are showing the last 30 days commission chart ending on 1/2/2013.
    Took a screenie and circled the last two dates and emailed that to him/her/it...
    Where's the Great Life of Affiliate Marketing Hiding?

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  8. #6
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    I feel better now (not just me!), but will still open a ticket..

    Regardless of sales, we're missing clicks too..

  9. #7
    ABW Ambassador Bob Lawrence's Avatar
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    I didn't catch the part about clicks not show until late yesterday either.
    Mine's staying at 1,293 on the channel I first noticed the date not inc.
    So chances are all our channels are out of wack, no can't be.
    Where's the Great Life of Affiliate Marketing Hiding?

  10. #8
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    I usually run the "Revenue" report for "This Month", which lists stats by day.

    Just opened a support ticket with a screenshot - very concerned that no clicks show (or anything else) on my account after Jan 2nd.

  11. #9
    ABW Ambassador Bob Lawrence's Avatar
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    I have mine set since last payment, and usually have about 1/3 of sales from some merchants as non-commission sales because of return days exceeded because of the short cookie length some have set.
    I'm not seeing anything since the 2nd...
    But it is what it is... either take it or leave it.....
    Where's the Great Life of Affiliate Marketing Hiding?

  12. #10
    ABW Ambassador Bob Lawrence's Avatar
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    Well teezone,
    Clicks seem to have updated, but I don't see any other changes yet.
    Where's the Great Life of Affiliate Marketing Hiding?

  13. #11
    ABW Ambassador JoyUnltd's Avatar
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    Quote Originally Posted by teezone View Post
    However, I haven't seen ANY clicks or even the date moving forward since January 2nd.
    Ditto here. Chart ends at Jan. 2nd. Clicks are moving up, but I noticed that I lost around 100 clicks on Jan. 2nd, so taking screen shots intermittently. No sales reported at all for Jan., so I'll write the aff mgrs. of the accounts where I most likely made sales.
    Renée
    Pay no attention to that woman behind the curtain. -Wizardress of Oz

  14. #12
    Full Member Lanny's Avatar
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    Signature Orders etc. seem back to normal now :-)
    I was very glad to see this thread, because I was showing sales, data in the individual item report, but nothing in Signature Orders, which is the report I have the most confidence in. All back to normal, as of a couple of days ago, for my LS Channels. I did not put in a Support ticket to LS, because I knew it was not just me, thanks to this thread. :-)

  15. #13
    ABW Ambassador isellstuff's Avatar
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    My signature orders are back to normal as of this morning, but I went about 4 days without signature reports, although the API signature reports worked always. I too submitted a support ticket.
    Merchants, any data you provide to Google Shopping should also be in your affiliate network datafeed. More data means more sales!

  16. #14
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    Working for me now too, although the Linkshare Merchandiser Query API is down. I just don't understand why stuff has to keep breaking in LS.

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