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  1. #1
    ...and a Pirate's heart. Convergence's Avatar
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    Problems with retreiving feeds...
    Seems to be a problem getting feeds this morning via FTP...
    Salty kisses, Sandy toes, and a Pirate's heart...

  2. #2
    ABW Ambassador Bob Lawrence's Avatar
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    Where's the Great Life of Affiliate Marketing Hiding?

  3. #3
    ABW Ambassador LinkShare Moderator's Avatar
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    Convergence/Bob,

    Any specific issue or Advertiser file giving you this problem? Also, please let me know your Site ID via PM so I can investigate further.

    --Ranae

  4. #4
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    fyi, my scheduled cron job worked fine (9am EST)

    (two cents worth!)

  5. #5
    ABW Ambassador Bob Lawrence's Avatar
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    PM sent Ranae.
    Where's the Great Life of Affiliate Marketing Hiding?

  6. #6
    ...and a Pirate's heart. Convergence's Avatar
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    Quote Originally Posted by teezone View Post
    fyi, my scheduled cron job worked fine (9am EST)
    They worked fine at 6:45AM EST as well

    Just not at 10AM EST...
    Salty kisses, Sandy toes, and a Pirate's heart...

  7. #7
    ...and a Pirate's heart. Convergence's Avatar
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    PM sent Ranae...
    Salty kisses, Sandy toes, and a Pirate's heart...

  8. #8
    Member Prosperent's Avatar
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    I'm able to grab them right now.

  9. #9
    ABW Ambassador Bob Lawrence's Avatar
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    Hi Ranae,

    The problem seems to be propagating across more of our marketing channels.
    We are seeing more and more blank folders, the merchant id's are there, but the folders are empty. nothing in them to fetch.

    Where's the Great Life of Affiliate Marketing Hiding?

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  11. #10
    ABW Ambassador isellstuff's Avatar
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    I haven't been able to succesfully grab a full set of datafeeds since 3/11. It looks as though the merchant causing my problems is always the same though???? e.g. 37191, pharmapacks

    Hmm, this could be the first one to fail and I abort afterwards.... I've got some redundancy built in where I copy old files, but this datafeed is a new one for me....

    Anyway, something isn't working correctly, agree on that.

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  13. #11
    ABW Ambassador Bob Lawrence's Avatar
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    I'm beginning to believe that LS is deleting the files before they update with the new feeds.
    So if the merchant hasn't updated their feeds, the folder for that merchant remains empty.
    The above is just a guess as to what's happening.
    But I have had Walmart- SMS Audio - Focal Price and several other electronic merchant on one channel just vanish.
    But its not limited to only one channel.
    Where's the Great Life of Affiliate Marketing Hiding?

  14. #12
    ABW Ambassador LinkShare Moderator's Avatar
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    Hi All,

    If you all do have specific issues, it would be best to send me a PM with your specific issue. Please include your SID and the MID(s) impacted.

    --Ranae

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  16. #13
    ABW Ambassador LinkShare Moderator's Avatar
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    isellstuff,

    I will look into your particular issue with the Advertiser you listed in the reply above.

    --Ranae
    Last edited by LinkShare Moderator; March 18th, 2013 at 04:10 PM.

  17. #14
    ABW Ambassador Bob Lawrence's Avatar
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    Where's the Great Life of Affiliate Marketing Hiding?

  18. #15
    ABW Ambassador LinkShare Moderator's Avatar
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    Hi Bob,

    I just sent you a PM about this.

    The issue is resolved at this point. If the advertiser has never uploaded data into our system you will receive a 0 kb data file and there will be a folder with no category files inside.

    --Ranae

  19. #16
    ABW Ambassador Bob Lawrence's Avatar
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    Hi Ranae,
    Thank you.
    Did you also check the user and login for the one channel at the bottom of the list that I have never been able to log into?

    Bob L.
    Where's the Great Life of Affiliate Marketing Hiding?

  20. #17
    ABW Ambassador LinkShare Moderator's Avatar
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    Bob,

    I forgot to look into that one, I will send you a PM about that.

    --Ranae

  21. #18
    ABW Ambassador Bob Lawrence's Avatar
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    Thanks Ranae,
    Responded to PM.
    Where's the Great Life of Affiliate Marketing Hiding?

  22. #19
    ...and a Pirate's heart. Convergence's Avatar
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    Hi Renae,

    Feed folders are empty again...

    [PM sent]
    Salty kisses, Sandy toes, and a Pirate's heart...

  23. #20
    ABW Ambassador Bob Lawrence's Avatar
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    Hi Ranae,

    Its happening again, one channel is nothing but empty folders.
    Where's the Great Life of Affiliate Marketing Hiding?

  24. #21
    ABW Ambassador Bob Lawrence's Avatar
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    Hi Renae,

    It's happening again, out of 14 merchants on one channel, only have 3 feeds.
    Right now with everyone trying to switch out links from GAA shutting down is really not a good time for this to be happening.

    Where's the Great Life of Affiliate Marketing Hiding?

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  26. #22
    ABW Ambassador Bob Lawrence's Avatar
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    Hi Ranae,

    We are having empty folders again in different channels.

    Where's the Great Life of Affiliate Marketing Hiding?

  27. #23
    ABW Ambassador isellstuff's Avatar
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    Download speeds have also slowed to a crawl. My download times have gone from 2.5 hours to 4.5 hours (or more)

  28. #24
    ABW Ambassador LinkShare Moderator's Avatar
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    Hi Bob Lawrence,

    I know we have had system issues this week and the system is currently undergoing maintenance. That is the reason for seeing some empty folders for different channels. Once these issues get resolved, I do expect the merchandiser files to be available as they normally would.

    --Ranae

  29. #25
    ABW Ambassador Bob Lawrence's Avatar
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    Quote Originally Posted by LinkShare Moderator View Post
    Hi Bob Lawrence,

    I know we have had system issues this week and the system is currently undergoing maintenance. That is the reason for seeing some empty folders for different channels. Once these issues get resolved, I do expect the merchandiser files to be available as they normally would.

    --Ranae
    Seeing empty folders again Ranae.
    It started on the 24th of January.
    Is now up to 4 different merchants on 1 channel.
    Last edited by Bob Lawrence; February 2nd, 2015 at 09:17 AM. Reason: Spelling. :(
    Where's the Great Life of Affiliate Marketing Hiding?

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