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  1. #1
    Newbie
    Join Date
    April 17th, 2013
    Location
    SZ, Guangdong, China
    Posts
    7
    Does Shareasale Customer Service Work?
    Dear Brian,

    I am a new merchant join shareasale this month, may I know if your customer service still available? I send many email to you and your support email but never got response. At the beginning I thought it must be entered your spam box, so I try to use other emails to send without any links but it is the same.

    My email is affiliate@aurabuy.com and id is 48107, two russian affilaites would like to join us but need our permission, I send the email to you many times, please check the email and help to approval.

    Hope get settled!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    lisa

  2. #2
    Affiliate Manager AffiliateWarrior's Avatar
    Join Date
    January 18th, 2005
    Location
    Florida USA
    Posts
    1,305
    You can give them a call at the number on their site at https://www.shareasale.com/contact.cfm and they can help you quickly.
    Wade Tonkin - Affiliate Manager - Fanatics
    NFLShop.com|Shop.NHL.com|NBAStore.com|Store.NASCAR.com
    Email wtonkin // at // Fanatics.com

  3. #3
    Affiliate Manager RichRowe's Avatar
    Join Date
    October 24th, 2011
    Location
    San Diego, CA
    Posts
    51
    ShareASale has always been a great partner, both as an Affiliate Manager and as an Affiliate.


    *
    Richard Rowe
    Affiliate Manager - TAP Auto Parts

  4. #4
    OPM and Moderator Chuck Hamrick's Avatar
    Join Date
    April 5th, 2005
    Location
    Park City Utah
    Posts
    16,646
    Does Shareasale have support via Skype for international merchants and affiliates?

  5. #5
    Member
    Join Date
    February 16th, 2010
    Posts
    17
    @hbhglisi They have good support team. You want to add the russian affiliates in your program then you have to submit the ticket (through your account) first even there customer team will tell you the same.

  6. #6
    Newbie
    Join Date
    April 17th, 2013
    Location
    SZ, Guangdong, China
    Posts
    7
    Quote Originally Posted by alexmay40 View Post
    @hbhglisi They have good support team. You want to add the russian affiliates in your program then you have to submit the ticket (through your account) first even there customer team will tell you the same.

    Yes, I submit a ticket at last, and I ask two questions but they only reply one, and send second time, they still don't reply me. It seems that they reply the question according to their preference...

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