ABW inspires some of my blog posts, I admit it. This morning I read CJ Email System and immediately wanted to help.
I wrote it as a blog post because I want others outside of ABW to read it as well. The full post is here: Clueless Merchants
The main points are to contact the merchant as much as possible to get their attention. Don't let them screw you. Educate them as much as possible. Introduce them to a good OPM. I even list some colleagues I trust.