In my complicated love/hate relationship with onlinesports, I have just sent off another letter to them. Enjoy.

I wanted to express my concern over the check-out procedure on your website.

I placed a product in the shopping cart and went through the check-out steps, and was basically horrified at how many times I was tempted/encouraged to phone your 1-800 number.

On the "review-order" page in large letters it suggests for me to call (at top of page and bottom), and again on the "continue-order" page it does the same thing but also gives the option of faxing, posting, or emailing the order.

Your affiliate agreement ( says "You'll earn 10% commission on all sales originating from your site." How do affiliate partners get paid for any orders that are phoned/faxed/emailed in?