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June 15th, 2014, 05:23 AM #1
Are there any Real Customer Support Officer on CJ?
- Join Date
- June 15th, 2014
I have a pending issue which is almost half a year now and is still unresolved.
The TICKET SYSTEM automatically closes the ticket after having no update from ME or the customer support for 72 hours. EVEN if the issue is still unresolved.
I have to re-open another ticket in order to get an update and i have to refresh the new staff of the case.
This is ABSOLUTELY counter productive.
Are there any REAL support who is willing to resolve an issue and will not just automatically close my ticket even if the issue is still unresolved?
I am willing to give ticket numbers to a verified customer support. I can email too if the email system is still supported by real people with intention to give real help.
Who else has this same issue with their Brilliant Customer Ticketing System. ?
Last edited by Chuck Hamrick; June 15th, 2014 at 10:47 AM. Reason: typo
June 15th, 2014, 08:18 AM #2
- Join Date
- February 8th, 2008
- London, UK. Innit!
what is the issue you're talking to them about?
June 15th, 2014, 12:01 PM #3
By spawnua in forum Commission Junction - CJReplies: 3Last Post: January 31st, 2007, 12:47 PM
By Chris - AMWSO in forum Commission Junction - CJReplies: 2Last Post: February 10th, 2005, 11:18 AM
By Celicaphile in forum Commission Junction - CJReplies: 6Last Post: December 11th, 2002, 12:56 PM