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  1. #1
    Newbie
    Join Date
    June 15th, 2014
    Posts
    2
    Are there any Real Customer Support Officer on CJ?
    hi,

    I have a pending issue which is almost half a year now and is still unresolved.

    The TICKET SYSTEM automatically closes the ticket after having no update from ME or the customer support for 72 hours. EVEN if the issue is still unresolved.

    I have to re-open another ticket in order to get an update and i have to refresh the new staff of the case.


    This is ABSOLUTELY counter productive.

    Are there any REAL support who is willing to resolve an issue and will not just automatically close my ticket even if the issue is still unresolved?

    I am willing to give ticket numbers to a verified customer support. I can email too if the email system is still supported by real people with intention to give real help.


    Who else has this same issue with their Brilliant Customer Ticketing System. ?
    Last edited by Chuck Hamrick; June 15th, 2014 at 11:47 AM. Reason: typo

  2. #2
    Member
    Join Date
    February 8th, 2008
    Location
    London, UK. Innit!
    Posts
    157
    what is the issue you're talking to them about?

  3. #3
    OPM and Moderator Chuck Hamrick's Avatar
    Join Date
    April 5th, 2005
    Location
    Park City Utah
    Posts
    16,646
    Recommend calling their general number, asking for support then staying on them until you get it resolved: Our Offices | Commission Junction US

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