DDoS downtime compensation for publishers
Thank you to everyone for your patience while we worked through the recent DDoS issues and the aftermath of these problems.
This was an unprecedented problem in our history, characterized by huge spikes in traffic volumes to the network that started on Thursday, June 26th. The malicious traffic volumes were far in excess of the network’s normal operating parameters and as a result there was disruption to our services.
Although we have clearly been the victims of a malicious attempt to cause disruption to the network, this does not change the fact that our users were significantly inconvenienced by the disruption. Because of this, we would like to offer compensation to all publishers that might have been affected. Because the disruption was intermittent rather than total, we will calculate the compensation by looking at the performance of each publisher during a comparable normal operating period, highlighting those publishers that have clearly lost out, and compensating them based on what we assume their earnings would have been had the service been running normally.
Obviously, calculating compensation is not an exact science. However, we hope you’ll appreciate that any technology provider could have been similarly affected by the targeted attacks that were made against us, and it is far from the accepted norm that tech providers, be it in our industry or others, automatically compensate in situations such as this.
Our determination to compensate users is based on the fact that we do not want Affiliate Window users to lose out on earnings as a result of any system-related issue – regardless of its cause.
While DDoS attacks are deliberate and malicious criminal acts that are difficult to prevent, we are making some significant changes to our systems in an effort to minimize disruption if such an issue happens again. These include building an early warning system that all our partners will have access to. We have also launched a dedicated Twitter Feed for us to communicate system related issues. Please follow @AffwinAlerts for these updates.
All affiliates that we calculate are due for compensation will have the amounts added directly to their accounts by the close of business on Monday, July 21st. If you would like to contact us regarding the compensation or anything else related to these issues then please don’t hesitate to get in touch with me directly.
Director, Client Services