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  1. #1
    ...and a Pirate's heart. Convergence's Avatar
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    All I can say about your reporting...
    WTF is going on?

    No signatures on any orders today
    Sales numbers are not consistent from report to report

    How in the hell is anyone to trust your reporting, LinkShare?

    That's right - we don't...
    Salty kisses, Sandy toes, and a Pirate's heart...

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  3. #2
    ...and a Pirate's heart. Convergence's Avatar
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    Just WOW.

    Sales are there.
    Sales are gone.

    Just have to love seeing 50% fluctuations...

    Salty kisses, Sandy toes, and a Pirate's heart...

  4. #3
    ...and a Pirate's heart. Convergence's Avatar
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    Quote Originally Posted by LinkShare
    Transaction Processing Delays
    Please be advised that you may not see all sales appear in your reports immediately today. All transactions are being processed and the reporting delay will be resolved by 9pm ET. Rest assured we have all transactions in queue.
    ...
    Salty kisses, Sandy toes, and a Pirate's heart...

  5. #4
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    Please be advised that you may not see all sales appear in your reports immediately today. All transactions are being processed and the reporting delay will be resolved by 12/3 12AM ET. Rest assured we have all transactions in queue.
    <sigh> It appears the resolve time is a moving target right now.

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  7. #5
    ...and a Pirate's heart. Convergence's Avatar
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    Have no idea if this is LS or the merchant. Am seeing batch reporting the last two days going back SEVEN days, despite the merchant batch reporting daily. Some orders take two days to appear and others as much as seven.

    How in the world are we to know what is really going on?
    Salty kisses, Sandy toes, and a Pirate's heart...

  8. #6
    ABW Ambassador Bob Lawrence's Avatar
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    I can't show you the inside, <pause/> But trust me!
    Where's the Great Life of Affiliate Marketing Hiding?

  9. #7
    ...and a Pirate's heart. Convergence's Avatar
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    It's down - again.

    We know, all clicks and sales are being tracked...
    Salty kisses, Sandy toes, and a Pirate's heart...

  10. #8
    ...and a Pirate's heart. Convergence's Avatar
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    Reporting is temporarily unavailable at this time.

    Rest assured that your clickthroughs and sales are being tracked. Activity will be included in your reports once the technical issues are resolved. Please check again later.

    Thank you for your patience.
    this is really annoying. Unable to to do anything productive with this 'stuff'...
    Salty kisses, Sandy toes, and a Pirate's heart...

  11. #9
    ABW Ambassador LinkShare Moderator's Avatar
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    Hi Convergence,

    Can you please elaborate? We'd like to know where you saw the message or if you were running a specific report where this error came up.

    --Ranae

  12. #10
    ...and a Pirate's heart. Convergence's Avatar
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    Quote Originally Posted by LinkShare Moderator View Post
    Hi Convergence,

    Can you please elaborate? We'd like to know where you saw the message or if you were running a specific report where this error came up.

    --Ranae
    Hi Ranae,

    ANY of the advanced reports triggered the error: Revenue, Signature Activity, Signature Orders, etc...
    Salty kisses, Sandy toes, and a Pirate's heart...

  13. #11
    ...and a Pirate's heart. Convergence's Avatar
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    Quote Originally Posted by Convergence View Post
    Hi Ranae,

    ANY of the advanced reports triggered the error: Revenue, Signature Activity, Signature Orders, etc...
    This is ridiculous.

    Reporting is temporarily unavailable at this time.

    Rest assured that your clickthroughs and sales are being tracked. Activity will be included in your reports once the technical issues are resolved. Please check again later.

    Thank you for your patience.
    Salty kisses, Sandy toes, and a Pirate's heart...

  14. #12
    ...and a Pirate's heart. Convergence's Avatar
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    Ranae,

    I want to personally thank you for reaching out, behind the scenes, to follow-up with me regarding this apparent sporadic, yet on-going, reporting issue.

    Thank you...
    Salty kisses, Sandy toes, and a Pirate's heart...

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  16. #13
    ...and a Pirate's heart. Convergence's Avatar
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    Am glad to announce, that with Ranae's help, OUR reporting on LinkShare is now both working AND updating. This is the first time we have ever seen our Quick Stats get updated with regularity to where they even match other reports.

    Thank you, again for your attention and help!

    *Now Ranae, how about moving over to accounting to get us paid in a timely fashion...
    Salty kisses, Sandy toes, and a Pirate's heart...

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  18. #14
    ABW Ambassador LinkShare Moderator's Avatar
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    Thanks Convergence,

    I do want to add that there is system issue currently where the reports on the home page don't add up sometimes if there aren't any impressions/commissions to be calculated. You will likely see this resurface at the beginning of April.

    --Ranae

  19. #15
    ...and a Pirate's heart. Convergence's Avatar
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    Quote Originally Posted by LinkShare Moderator View Post
    I do want to add that there is system issue currently where the reports on the home page don't add up sometimes if there aren't any impressions/commissions to be calculated. You will likely see this resurface at the beginning of April.

    --Ranae
    However, that was not our case...
    Salty kisses, Sandy toes, and a Pirate's heart...

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