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  1. #1
    The slot machine that IS paid! Billy Kay's Avatar
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    January 18th, 2005
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    Small Town in Tennessee
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    Linkshare (Lack of) Support
    A merchant has been deducting me $68 a month - every month - for 5 years! It's at about 5 grand.

    Gee! That's probably a mistake, let me call Linkshare and tell them (I naively tell myself)

    THREE calls to people who - I'm sorry - do NOT speak any kind of English I understand.

    The 4th call (broken English AND an annoying echo)... I was on hold so long I went down 4 floors, went outside and had a cigarette, came back up... and was still on hold!

    Apparently, they no longer solve problems on the phone. They took the information - and someone will get back to me. (As I naively hold my breath)

    Total waste of an hour of my time.

    Best/Billy

  2. #2
    The slot machine that IS paid! Billy Kay's Avatar
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    January 18th, 2005
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    Since the phone support was... er... lacking, I tried to use the online form (below)

    No matter what number I used - I tired with and without decimal points, with and without a dollar sign, I even copy and pasted their own numerical example...

    Only to keep getting the same error message ""Please enter a valid currency format"

    I wonder if ANYONE has successfully used this form?

    And there's an actual disclaimer right on the contact form that says "We'll try to respond, but don't count on it"

    Best/Billy
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  3. #3
    Full Member Lindy Rig's Avatar
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    February 24th, 2010
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    Charlotte, North Carolina
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    Not defending what's happened.... trying to help you solve problem... have you tried this?

    A note about the Ice.com affiliate manager:

    Meet Dustin (AKA Dutch)

    He is what you call a “fixer”... a man that knows how to get the job done. If you need help in the affiliate world, he’s got an answer for you. He loves to hear from affiliates and talk shop, so call him up or shoot him an email dustin.howes@ice.com 512-593-5559

  4. #4
    The slot machine that IS paid! Billy Kay's Avatar
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    January 18th, 2005
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    Thanks Lindy. I contacted the name provided in my Linkshare account - Todd Porter - who hasn't responded. I give this guy a try

    Best,
    Billy

  5. #5
    Full Member Lindy Rig's Avatar
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    February 24th, 2010
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    let me know....

  6. #6
    The slot machine that IS paid! Billy Kay's Avatar
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    January 18th, 2005
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    Small Town in Tennessee
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    We are writing to request your feedback on the quality of service you received from our support team when you called Rakuten Affiliate Network Publisher Support within the past week.

    Your REF code is # (deleted)

    Here is a link to the survey:
    Need a synonym for S-U-X!!!

  7. #7
    The slot machine that IS paid! Billy Kay's Avatar
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    January 18th, 2005
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    Recipient: <dustin.howes@ice.com>
    Reason: 5.2.1 The email account that you tried to reach is disabled. v47si6204633qgd.77 - gsmtp
    Shoulda' saw that coming

  8. #8
    Full Member Lindy Rig's Avatar
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    February 24th, 2010
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    dang.
    and the # ?

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