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Thread: Problem with commission registration in Webgains

  1. #1
    Newbie
    Join Date
    December 29th, 2015
    Posts
    2
    Exclamation Problem with commission registration in Webgains
    Hello,

    I am Webgains affiliate publisher. I thing I found global problem with registration commissions with advertisers who use multilingual websites (for example Nike UK store).

    My problem is when somebody make click on my reffering link and make country/language change, commission is not registered. I describe it on example:

    When I click reffering link (e.g. http://track.webgains.com/click.html...programid=6373) then Nike store recognize that I am from Czech republic and let me choose between Czech or British destination (please look at this screenshot http://i.imgur.com/uirXe9n.jpg). When I click on british flag then I can make an order as british customer. In this case commission will be registered in your Webgains account. But offcourse it does not have any sense because I am from Czech Republic and I need make an order as Czech customer. So at the beginning when Nike recognize that I am from Czech Republic I select Czech flag and then I can make an order as Czech customer with delivery to Czech Republic. But in this case commission won't be registered in your account.

    Why am I writing this message. I made many test orders and I believe it is not my problem. It seems it is global Webgains problem. I have no commissions since September. I use the same reffering link for all time and it worked fine until the end of August. I've been trying to solve it via support since early December. I haven't gotten an answer from them. It looks like they don't have time for it or they don't know how fix it.

    It is funny if Webgains earns money from publisher commissions and there is the problem August.

    Can anybody make similar test? I'll be very thankful to you.

    Best regards
    Ondrej

  2. #2
    Newbie
    Join Date
    December 29th, 2015
    Posts
    2
    There is report with tests orders in Google sheet https://goo.gl/eCDDyR. It simply describes the problem. I made it with program ID 10267 but as I wrote before there is the same problem with program ID 6373 and probably with others who use multilingual store.

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