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  1. #1
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    718
    I used the Ask A Question feature to ask CJ a datafeed question on 8 April, and got a speedy response asking for more information.

    I replied to that email, placing my comments in the proper section on CJ's message and sent it back on 10 April. I got no response to that one, so I forwarded my reply again yesterday, 16 April, thinking my email may have got lost somewhere.

    This morning I got three auto-responder messages from CJ saying that my emails had been deleted without being read

    Extreme frustration

  2. #2
    Ad Network Rep ToddCrawford's Avatar
    Join Date
    January 18th, 2005
    Location
    Santa Barbara, CA
    Posts
    2,162
    You need to reply via the ask a question feature not by responding to the emails.

    Todd Crawford
    Commission Junction

  3. #3
    Newbie
    Join Date
    January 18th, 2005
    Posts
    1,037
    I've had success in responding via email, as long as I remember to reply within the lines they tell me to, and change the reply-to address from "no-response" to the address supplied in the area just above the lines where you may type your reply.

    -patrice

    patrice.colancecco.milligan
    affiliate.marketer
    eastwoodcompany.com
    e: patrice@eastwoodco.com
    v: 610.323.2200x2206
    f: 610.323.6268
    ::visit our private forum on abw::

  4. #4
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    718
    Aha! That's where I went wrong! Thanks Patrice

    I DID put the text of my response in the proper place, but I DIDN'T change the reply to address.

    Just lucky you were around Patrice as Todd seems a little unsure as to how CJ's systems actually work

  5. #5
    Newbie
    Join Date
    January 18th, 2005
    Posts
    1,037
    Ah, well, you know, it's a big system...and I know a lot about the question part because I ask a LOT of questions there!! I'm pretty well versed in their "help" procedures - I need all the help I can get.



    -patrice

    patrice.colancecco.milligan
    affiliate.marketer
    eastwoodcompany.com
    e: patrice@eastwoodco.com
    v: 610.323.2200x2206
    f: 610.323.6268
    ::visit our private forum on abw::

  6. #6
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    718
    Todd, I reread the email sent to me from CJ and the instructions for replying were there in black and white, I just didn't read them properly in the first place - apologies

    I shall be more careful in future.

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