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  1. #1
    ABW Ambassador webmarm's Avatar
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    Yesterday I applied to a merchant, and since the one site that is listed is not relevant to their merchandise, I emailed them from their site to assure them that I have sites that are far more appropriate to market their products.

    The merchant wrote back that they have no part in the approval process!! (???)

    What the? Does Performics decide which merchants they will allow me to work with when they don't even have anywhere for me to add my site descriptions?

    I was denied one merchant that was a good match (I thought) to one site, and when I wrote back the merchant now shows in both my active and declined status.

    Can anyone clarify for me exactly what goes on during the process of applying to a merchant errr client at Performics?

    TIA.

  2. #2
    Resident Genius and Staunch Capitalist Leader's Avatar
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    I remember reading some spin on one of Perf's pages that Perf. did the approving and that the merchant wouldn't have to deal with it. I had to think about it, but judging by the slant to the description that I remember, I'd say it's on the spin page aimed at potential merchants.

    But I didn't realise that spin meant THAT... I thought they were just meaning that merchants could choose to auto-approve all affiliates that had been accepted into the network (which is what that same spin means at other networks)!

    I guess they were telling it literal. What a PITA.

    I can't say for SURE that it works as I surmise, since I didn't fine-tooth the Merchant Agreement like I did with CJ's (of course the AFF. agreement was gone over a few times before I clicked "Agree," but I skipped the Merch. Agreement at Perf.), but it sounds like they are indeed manually approving people themselves.

    Hmph, if I knew that I wouldn't have signed up. I hate manual approval, precisely because of the fact that there is the too-high chance of some CLOD who doesn't see the whole picture making the decision!

    So far I've had no trouble getting approved to places at Perf. but now I'll always be wondering when I hit the "create partnership" button.

    [ 05-15-2002: Message edited by: Leader ]

  3. #3
    ABW Ambassador Rick McGrath's Avatar
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    From this vantage point...

    We use Performics to manage a share of our partner program. They act as our agents in many circumstances as part of the service they provide for their cut for those relationships managed through their program.

    While I'm relatively hands on and directly involved in many aspects of our program I know that some/many merchants are more dependant on the affiliate program service provider to manage the program for them as they do not have the budget, manpower and/or expertise to manage this more directly. It's a trade-off and -can- be a great service to those that need it. If the merchant can't/won't do it themselves they outsource.

    You've done the right thing. If you're not satisfied with your reply from the service provider, Performics in this case, go directly to the Merchant. If the merchant however is hands-off then that's what the merchant has elected to do for whatever business/financial/personnel reasons for good or ill.

    Rick

  4. #4
    ABW Ambassador webmarm's Avatar
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    @Rick,
    Does that mean you have a choice about whether you want to do your approval, or that Perf does the approval, but if I were to write directly to you to protest the denial you would intervene?

    BTW, the merchant said he forwarded my note to Perf, hopefully to influence a positive decision regarding affiliate status.

    Okay, as much as I like Perf, chalk this one up as another positive for cj.com.

  5. #5
    ABW Ambassador webmarm's Avatar
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    <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Q. Can clients choose specific distribution partners?
    A. Clients can select the distribution partners they want to work with. Or their Performics Account Executive can help set parameters and recommend partners best suited to the their messaging and marketing goals. Many of our clients find the latter option less time consuming and more productive. <HR></BLOCKQUOTE>
    and

    <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Q. What is the difference between Performics and affiliate marketing companies?
    A. We offer a wider breadth of pay-for-performance products than affiliate marketing companies. Our products maximize customer acquisition and retention results through optimization on search engines, partner web sites, e-mails and newsletters. We invest our time in developing high-end, targeted partnerships that drive revenue for clients, rather than focusing on mass distribution of our clients’ brand and product messaging. In addition, as part of the performance fee, Performics provides clients with an Account Executive who manages and optimizes their online marketing efforts.
    <HR></BLOCKQUOTE>

    ummm, who does the "optimization on search engines, partner web sites, e-mails and newsletters"?

    I'm still waiting to hear what the "Account Executive" has decided regarding whether I will be allowed to work with that merchant. And it really is too bad that perhaps the one who was declined doesn't even know from my sites.

    Sorry, just feeling like whining.

  6. #6
    ABW Ambassador Packy's Avatar
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    Hi Rick, is it posible for you to PM me a contact email at Performics. I have never once received a reply from them to any questions I have. I didn't think anyone worked there. I just thought that it was some kind of robot running the company. <IMG src=http://www.abestweb.com/ubb/icons/icon12.gif>

    I have the same problems as Webmistress. I had a different site listed as my main but several others that are great matches for certain Merchants that have shot me down. Thanks Rick.

  7. #7
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    <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>who does the "optimization on search engines, partner web sites, e-mails and newsletters"?
    <HR></BLOCKQUOTE>

    It is just possible that Performics contact SEOs direct to ask them to optimize mini-sites for certain merchants - possibly merchants that are not available to the general network. I don't know for certain with Performics, but other networks do this.

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