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  1. #1
    Full Member Abusaki's Avatar
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    January 18th, 2005
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    Has anyone got an effective way of contacting Performics?

    I have tried everything including faxing.

    They sent a check of ours to an old address and is lost in transit. I have been trying to get them to reisuue another one but can never get in touch with a live person.

    My emails were never answered so finally I sent them a fax but still no reply.

    I need someone who has ever had contact with them to send me the magic word.

    Looks like abracadabra is not working.

  2. #2
    ABW Ambassador
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    January 18th, 2005
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    Hi,

    I've seen several emails from:

    rthoms@performics.com

    I know you said you tried email but I'd give this one a try. [img]/infopop/emoticons/icon_smile.gif[/img]

  3. #3
    ABW Ambassador Rick McGrath's Avatar
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    January 18th, 2005
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    Girlie,

    Perhaps I can help. I see this same complaint too often. [img]/infopop/emoticons/icon_frown.gif[/img]

    There are two sides to the house over their. One team working with the merchants another working with the partners, or at least that's how it used to be run. If you want to PM me your name and email I'll forward this to my contact on the merchant side and see if I can get some action for you.

    Rick

  4. #4
    ABW Ambassador
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    <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Has anyone got an effective way of contacting Performics?
    I have tried everything including faxing.<HR></BLOCKQUOTE>

    That's pretty much the reason I've pulled out from there or anywhere that makes it as difficult as they do.

  5. #5
    Newbie
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    January 18th, 2005
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    I've also been complaining about the horrible customer service from Performics.

    Someone gave me this email address and said they always hear back within 24 hours:
    tburger@performics.com

    Also, I checked whois and found the following phone numbers (in Chicago):
    phone: 312-920-6010 fax: 312-977-1686

    Don't know if they work or not, but it's worth a try.

  6. #6
    Full Member Abusaki's Avatar
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    January 18th, 2005
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    I managed to get in touch with performics after all, and they are reissuing our check, thanks to Rick (JC Whitney).
    He was so helpful and I appreciate that.
    I also told the contact I would love to see them improve with regards to answering emails, faxes and phone messages.

    http://www.abusaki.com

  7. #7
    ABW Ambassador
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    January 18th, 2005
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    312.739.0222

    Via fax at:
    312.739.0223


    They changed it.

    ------------------------------------------------------------Minds are like parachutes - they only function when open. Thomas Dewar

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