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  1. #1
    ABW Ambassador
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    January 18th, 2005
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    Nunya, Business
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    23,684
    Surefit hitting me hard today, so far only merchant but day is young.

    "Nothing focuses the mind better than the constant sight of a competitor who wants to wipe you off the map."
    --Wayne Calloway

  2. #2
    ABW Ambassador Abigail's Avatar
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    January 18th, 2005
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    Fraser Valley, BC Canada
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    1,100
    Don't worry there will be more to come, you know that - they all have until midnight tommorrow - hang on for a a bumpy ride!!

    Abigail

  3. #3
    15 years and counting
    Join Date
    January 18th, 2005
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    6,121
    I had my share today but somehow I'm still able to keep a positive balance. Still waiting for the worse offenders. It seems sales are picking up, it's about time.

    It's not the big that eat the small... it's the fast that eat the slow. Jennings & Haughton

  4. #4
    Newbie
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    January 18th, 2005
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    1,037
    I just completed my reversals for the month. There were 4. 3 of them were customer cancelled orders and 1 was fraudulent. My reversal rate is about 1.2% overall for the past 3 months.

    So what are you waiting for? Promote Eastwood!!


    -patrice

    patrice.colancecco.milligan
    affiliate.marketer
    eastwoodcompany.com
    e: patrice@eastwoodco.com
    v: 610.323.2200x2206
    f: 610.323.6268
    ::visit our private forum on abw::

  5. #5
    Member
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    January 18th, 2005
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    125
    Wow, 3 ebay reg's gone, and 1 tracfone (return), not a bad return month yet.

    But, 0 ebay reg's for this month so far?? usually get at least a few a week!

  6. #6
    Member
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    January 18th, 2005
    Posts
    140
    7 eBay regs gone so far. No surprise there, but I just hit a new milestone yesterday! Oh well - be there again in less than a week hopefully!
    Suz

  7. #7
    Affiliate Manager emphimy's Avatar
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    January 18th, 2005
    Location
    Astoria, NY
    Posts
    532
    no reversals

    UtOpiA StiLL uNBorN

  8. #8
    ABW Ambassador Mike O's Avatar
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    January 18th, 2005
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    Los Angeles area
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    843
    I got one of Patrice's 4 Eastwood reversals -- it was for a cancelled order.

    She was thoughtful enough to e-mail me with the reason, even though I hadn't thought to ask. *VERY* much appreciated!

    Hmmm...have to remember to nominate her for "AM of the Year" next time we have that contest...

    -- Mike

  9. #9
    Full Member
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    January 18th, 2005
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    Patrice:

    You must have been listening to my presentation at AffiliateForce2003

    "Keep reversals to a minimum and if you have to reverse take the time to explain the reason to the affilaite affected"

    Good Job!

    Mark Mitford
    RevShares.com
    Solutions for Affiliate Program Managers

  10. #10
    ABW Ambassador FFoc's Avatar
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    January 18th, 2005
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    Reversals? what are those?

    --
    "No matter how dark things seem to be or actually are, raise your sights and see the possibilities – always see them, for they're always there." – Norman Vincent Peale
    --
    Ford Fox-body Owners Club
    http://www.ford-fox.org

  11. #11
    Newbie
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    January 18th, 2005
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    42
    CJ=Commission Junkies

    "No matter how Mercilessly we rip you off, you'll still religiously call our name - you expendable affiliates...ahahahahah!"

    Are we expendable?

  12. #12
    Full Member
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    January 18th, 2005
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    435
    Will tommorrow still be reversal day even though the 10th falls on a Saturday, or we'll just have to keep suffering until Monday the 12th?

  13. #13
    Full Member
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    quote:
    Originally posted by Mark Mitford -
    "Keep reversals to a minimum and if you have to reverse take the time to explain the reason to the affiliate affected"



    Like Patrice, we have very few reversals, generally around 5 or 6 per month due to cc fraud.

    When CJ puts out 7.0, maybe they'll make it easier to expand on the reason for the reversal. "Invalid credit card" is too vague. I'd love the ability to put a comment/note right with the reversal so the affiliate could click on the reversed transaction in their transaction report and see a note I wrote.

    A more detailed explanation would go a long way in restoring/maintaining an affiliates confidence in a program.

    Using CJ mail is not the easiest/most accurate way to contact affiliates. I doubt all affiliates even read thier CJ mail.

    Scott Marino
    WebUndies.com

  14. #14
    ABW Veteran jc101's Avatar
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    January 18th, 2005
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    Santa Cruz, CA
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    no reversals yet.. However I need to start promoting cj merchants more... GEEZ this is getting hard by myself.

    "I can teach anybody how to get what they want out of life. The problem is that I can't find anybody who can tell me what they want." -- Mark Twain

    Jason
    Santa Cruz

  15. #15
    Full Member
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    quote:
    Originally posted by Scott Marino:

    When CJ puts out 7.0, maybe they'll make it easier to expand on the reason for the reversal. "Invalid credit card" is too vague.


    I got two reversals from the same merchant and the reason was "Other". That's ridiculous.

    I emailed them and asked them to please esplain, but so far, no answer.

  16. #16
    ABW Ambassador
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    January 18th, 2005
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    quote:
    Originally posted by Scott Marino:
    When CJ puts out 7.0 ...
    I don't want to even think about that anymore.

    From the confusion CJ6 generated, to CJ being adamant on keeping the course that it had started, to the upcoming July surprise,
    I'll say, look out!!!

  17. #17
    Full Member
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    January 18th, 2005
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    Question! How are you determining who is doing the reversals? I have had two today and can not determine who reversed or why.

    This downgrade CJ6 has been terrible!

    Gene
    TCS

  18. #18
    Full Member
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    January 18th, 2005
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    quote:
    Originally posted by TCS:


    Question! How are you determining who is doing the reversals?

    Gene
    TCS


    Well, the way I'm doing it is by running a transaction report for the month, and then looking for the dreadful red numbers...

  19. #19
    Full Member
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    January 18th, 2005
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    I am getting reversals, but no indications in the transaction reports. For some reason the transaction reports only show data back through April. March and previous months show no data found.

    Gene
    TCS

  20. #20
    Full Member
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    January 18th, 2005
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    Is anyone else seeing your balance dwindle with not explanation, no reversals indicated, and all transaction data disappearing for previous months? The only transaction data that is available is for the month of May only.

    Gene
    TCS

  21. #21
    Full Member
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    January 18th, 2005
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    Absolutely amazing! I haven't been able to look back at previous months transactions or reverals for several weeks. I post about it here and not ten minutes later I can look at previous months transactions data and see all reverals. Absolutely Amazing!!!!

    Gene
    TCS

  22. #22
    Member
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    January 18th, 2005
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    quote:
    Originally posted by FFoc:
    Reversals? what are those?



    Anyone on Zappos reversals?

  23. #23
    ABW Veteran jc101's Avatar
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    welcome to abestweb.com, no haven't had any reversals from them yet,

    "I can teach anybody how to get what they want out of life. The problem is that I can't find anybody who can tell me what they want." -- Mark Twain

    xtremeshopping.org inc.

    http://www.xtremeshopping.org/xtreme...roduction.html

    Jason
    Santa Cruz

  24. #24
    Newbie
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    January 18th, 2005
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    quote:
    I got one of Patrice's 4 Eastwood reversals -- it was for a cancelled order.

    She was thoughtful enough to e-mail me with the reason, even though I hadn't thought to ask. *VERY* much appreciated!

    Hmmm...have to remember to nominate her for "AM of the Year" next time we have that contest...


    and..

    quote:
    Patrice:

    You must have been listening to my presentation at AffiliateForce2003

    "Keep reversals to a minimum and if you have to reverse take the time to explain the reason to the affilaite affected"

    Good Job!



    Thanks, both of you! (And I wish I had been on that cruise...)

    -patrice

    patrice.colancecco.milligan
    affiliate.marketer
    eastwoodcompany.com
    e: patrice@eastwoodco.com
    v: 610.323.2200x2206
    f: 610.323.6268
    ::visit our private forum on abw::

  25. #25
    Member
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    January 18th, 2005
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    quote:
    Originally posted by jasonco12:
    welcome to abestweb.com

    thank you Jason!

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