Just checking in and seeing if anyone else seems to get most of their petscriptions orders reversed?

I think they are playing some games. My parents made an order from them last month, then a few days after the order was placed they received a 'cancelled order' email, then a phone call saying they needed to contact the vet. I'm just curious if they are cancelling the order to drop the commission, then once the phone call is made the order is placed again??

Anyone else have any experience with them?
We don't have this problem with 1800petmeds and petcarerx which is where all my links will be heading very soon.