Results 1 to 2 of 2
  1. #1
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    2,511
    Every night at approximately 1:45 a.m. Central Time our Linkshare report updates our Orbitz transactions. On Saturday morning, 6/14, we had no new transactions reported. This raised a red flag because we have Orbitz sales everyday. The following two days we had sales report, but none for the missing day.

    This morning, I emailed Blagica at Orbitz and she sent me a report that she accessed through her Linkshare interface that showed no reported sales on that day. I told her I knew that but what I was asking is that she contact Linkshare to see if there was a failure in the transmission because I wasn't willing to accept that we had no sales on 6/13 (after the early morning hours sales that were reported the day before).

    Only then did she contact Linkshare and she did confirm that Linkshare did not pick up their transactions on 6/14 (6/13 sales). These sales have still not been reported.

    My question is what controls are in place when there is a failure in transmission between the merchant and Linkshare? We have had this happen numerous times over the past couple of years between various merchants and Linkshare. I no longer contact Linkshare when it happens because it's like beating your head against the wall. They always assume that they are right and I am wrong and 100% of the time they have ultimately been proven wrong and the missing sales were eventually reported, sometimes weeks later.

    There should be checks and balances in place but there aren't. Why not?

  2. #2
    Outsourced Program Manager Chris -  AMWSO's Avatar
    Join Date
    January 18th, 2005
    Location
    Bangkok
    Posts
    11,273
    Every time the LTRANS file is pciked up the Merchant gets an email stating how many transactions were picked up in the file....

    So in a nutshell the merchant should know.

    Cheers

    Chris

    Chris Sanderson
    "Lets sell some rocks.....!!"

    Mondera.com Partner Management
    90 Return Days : 100% Parasite Free : Fast Support : Commission on ALL Sales.


    Visit the Mondera Partner Support Zone : Click Here

  3. Newsletter Signup

+ Reply to Thread

Similar Threads

  1. Linkshare Customer Service Admits Reporting Failure
    By Snowman in forum Rakuten LinkShare - LS
    Replies: 40
    Last Post: October 28th, 2008, 07:24 PM
  2. Login Failure
    By marbrun in forum Commission Junction - CJ
    Replies: 1
    Last Post: August 6th, 2005, 04:27 AM
  3. Mouseover to cj merchant; click goes to linkshare merchant??
    By Infoseeker in forum Rakuten LinkShare - LS
    Replies: 1
    Last Post: April 18th, 2004, 06:05 PM
  4. Miserable Failure
    By Trust in forum Midnight Cafe'
    Replies: 4
    Last Post: December 4th, 2003, 06:22 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •