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  1. #1
    Newbie
    Join Date
    January 18th, 2005
    Posts
    7
    As I can see, reports was not updated for 07/11.

    Anyone else having problems with LS Reports ?

  2. #2
    15 years and counting
    Join Date
    January 18th, 2005
    Posts
    6,121
    I've Impressions and Sales but no Click-Throughs for 11/06/2004.
    No data for 11/07/2004 but Sales.

    Everything is back to normal at LinkShare, reports are scr@wed up, transactions from October are missing, Account : Payment Report is still stuck on SEPTEMBER

    What else is new? Do we have a new winner for the Titanium award?

  3. #3
    Member
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    January 18th, 2005
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    55
    Yeah my stats for 11/6 are showing Impressions, Sales, yet no Click-throughs. 11/7 is showing absolutely nothing.... Business as usual. Nothing to see here. Move along, move along.

  4. #4
    All Around Web Guy Cursal's Avatar
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    January 18th, 2005
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    829
    I have nothing for the whole first week Including today.
    Just a blank sheet

    Merchant Name Impressions Click-Throughs C/I(%) # of Orders # of Items # of Items Canceled O/C(%) Sales($) Commissions($)
    Report Totals: 0 0 0.00% 0 0 (0) 0.00% $0.00 $0.00


    --Brian
    Oregon Publishing: Web Development, Graphic Design, Domains & Marketing
    Deluxe Banners Bartender's Guide Cooking Jobs

  5. #5
    The slot machine that IS paid! Billy Kay's Avatar
    Join Date
    January 18th, 2005
    Location
    Small Town in Tennessee
    Posts
    5,226
    I just got off the phone with 888 SHARE 89

    She said there was nothing wrong with the reports!!!

    I gave her an example (they started not working on the 5th)

    I said all my totals reports say I sold $1300 on the 5th

    Report Totals: 2,785 319 11.45% 18 60 (0) 5.64% $1,302.97

    When I click on the sub-ID report to see which site is making the sales I get ONE order for Lillian Vernan:

    Lillian Vernon Online 1 5 0 $67.92


    Where's the rest?

    She don't know - but the reports are working fine!

    Can you find out?

    I'll fill out an inquiry report and get back to you.

    How long?

    I can't estimate.

    Today? Next year?

    Probably about a week!

    (But there's nothing wrong with the reports)

  6. #6
    2005 Linkshare Golden Link Award Winner  ecomcity's Avatar
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    January 18th, 2005
    Location
    St Clair Shores MI.
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    17,328
    LOL...with 1072 clicks and 2 small sales from Overstock, I'm sure trusting those report totals. I had neighbors buy more from my OS links than that total.
    Webmaster's... Mike and Charlie

    "What have you done today to put real value into a referral click...from a shoppers viewpoint!"

  7. #7
    Web Ho - Design B!tch ~Michelle's Avatar
    Join Date
    January 18th, 2005
    Location
    Michigan
    Posts
    2,040
    Reports are definately broken.

    I have zeros across the board for the past few days and I know that isn't correct.

    Linkshare fix this please!
    ~Michelle
    "All I ask is a chance to prove that money can't make me happy."
    "Work to become, not to acquire." -- Confucius

  8. #8
    ABW Ambassador
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    January 18th, 2005
    Posts
    1,350
    Billy Kay,

    Thank you for taking the time to call today.

    Can you think of anything else we can do? It's rather dismaying to hear that LS thinks the reports are working and that you can't get the time when she'll call you back.

    Do you think that there is any point in contacting Sarah?

    Lily

  9. #9
    All Around Web Guy Cursal's Avatar
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    January 18th, 2005
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    829
    Ok

    Now I'm worried

    I have no merchants in my account when I try to create links and on my accounts page the link at the bottom say

    Reactivate My Account

    Anybody have this happen?

    Not sure if I should click the link seeing how the whole LS system seems buggy right now.

    What to Do?

    --Brian
    Oregon Publishing: Web Development, Graphic Design, Domains & Marketing
    Deluxe Banners Bartender's Guide Cooking Jobs

  10. #10
    ABW Ambassador
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    January 18th, 2005
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    1,350
    I have emailed Sarah asking for her intervention. And I emailed a few of my affiliate managers asking them to intercede as well.

    I think only merchant pressure can get the job done.

    Lily

  11. #11
    ABW Ambassador
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    January 18th, 2005
    Location
    Nunya, Business
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    23,684
    Yeah, they're screwed again.

    Nov 6 - no click stats
    Nov 7 - nothing at all

    Nov 1-5 see clicks and sales but could be missing sales in there.

  12. #12
    ABW Ambassador LinkShare Moderator's Avatar
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    January 18th, 2005
    Posts
    1,316
    Hi All -

    There is a delay in posting impression and click activity for 11/6-11/7 in online reports. My team is working to resolve this issue and we anticipate reports will be current by tomorrow morning. We apologize for this inconvenience.

    Sarah

  13. #13
    Member
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    January 18th, 2005
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    55
    Very good. At least we now know something is officially "wrong".

    Any bets that the reports will mess up next weekend as well. Odds are only 1.3:1 though...

  14. #14
    ABW Ambassador
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    January 18th, 2005
    Location
    Nunya, Business
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    23,684
    Last 4 months:

    Reports not updated ?
    Reports updated?
    LinkShare, we have a problem!
    Reports not working ?
    Ok, reports were down for a couple of days, but....
    Reports Not Working
    What's wrong with Sunday's reports?
    Reporting - Doing the Limbo...
    yesterdays stats broken ?
    Reports Updating?
    Again Reporting Problem at LS
    Linkshare Reports Broken

  15. #15
    Member
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    January 18th, 2005
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    Are you trying to show a trend TrustNo1?

  16. #16
    Newbie collegeVantage's Avatar
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    January 18th, 2005
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    47
    <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by TrustNo1®:
    Nov 6 - no click stats
    Nov 7 - nothing at all
    <HR></BLOCKQUOTE>

    you can run the Product Success Report to see Sales and Commissions even though the Sales Report shows nothing at all.

    nick
    <font size="2">Get Your <a href="http://www.psp4.us" target="_blank">Sony PSP</a> Now!</font>

  17. #17
    15 years and counting
    Join Date
    January 18th, 2005
    Posts
    6,121
    We have an update!!!!
    Impressions and Click-Throughs are showing for 11/08/2004. Still nothing for 11/07/2004.
    BUT I DON'T believe I had no sale for 11/08/2004, one of my merchants told me I had a great day.
    LinkShare, how can we work with you!
    Mr. Messer, it's time to do something to keep some kind of credibility.

  18. #18
    ABW Ambassador
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    January 18th, 2005
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    Nunya, Business
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    Same here for the 8th, clicks and impressions, no sales even though i know i have some, hopefully they'll be there when i wake up. For the 7th, no clicks or impressions but i see a few sales showing.

  19. #19
    2005 Linkshare Golden Link Award Winner  ecomcity's Avatar
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    January 18th, 2005
    Location
    St Clair Shores MI.
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    17,328
    LOL...the merchnat's clickstream data mining spyware applications are interferring with the Linkshare clickstream cookied data mining causing the network sales tracking spyware to choke. How about all merchnats and all networks turn off their spyware Adwhore applications and just concentrate on sales till Jan 1st.
    Webmaster's... Mike and Charlie

    "What have you done today to put real value into a referral click...from a shoppers viewpoint!"

  20. #20
    Affiliate Manager
    Join Date
    January 18th, 2005
    Posts
    691
    Hey now, I'm on the merchant end, and I got no clicks and partial sales.

    Sarah, do you know when everything might be fixed by?

    Thanks!
    Carolyn

  21. #21
    Newbie
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    January 18th, 2005
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    21
    What I am wondering is when the merger, buyout, whatever will be announced. These kind of software upgrades, downgrades, glitches almost always indicate somekind of preparation for a merger of systems to take place.

    Hey, someone has to start these rumors. :-)


    Chuck

  22. #22
    Member
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    January 18th, 2005
    Posts
    55
    I will be happy when these problems stop happening. I wonder how much revenue we are losing because of it?

  23. #23
    Internet Cowboy
    Join Date
    January 18th, 2005
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    4,662
    Will these problems ever stop happening or is LS giving your commissions to 180 and the likes?
    IMO LSS. You figure out the last S.


  24. #24
    The slot machine that IS paid! Billy Kay's Avatar
    Join Date
    January 18th, 2005
    Location
    Small Town in Tennessee
    Posts
    5,226
    Another "enlighening" call to Linkshare Support this morning:

    WHEN will the reports be current and updated?

    Clicks and impressions are updated at 12am eastern time, sales when the merchant posts the data...

    No! No! No! Not policy-wise. The reports have not been updated. That's a known. That's a given. When will they be fixed.

    I'm unaware of any issues. Who says the reports are,'t working?

    EVERYONE!!

    let me check... the only issue I've been informed about is the mail issue.

    Is there anyone at Linkshare I can talk to who may know when the reports will be fixed.

    No one in particular.

    I'll try a superviser.

    What's your SID

    (I give her my sid)

    Oh, it's you - pls hold.

    Look at my reports and you'll see what I'm talkin' about

    I can't do that. we don't have access to your reports.

    So how can you help me

    If you give me your secret password I can look.

    Fine. Now go to the sales and activity report and plug in the 5th (when it started breaking) thru today. See where it says at the bottom I did 10 grand?

    Yes.

    Great. Now switch to the Sub-ID report so you can see which website is making the money. Notice it says I only sold 400 bucks??

    Oh, sometimes that report can take up to 3 days to "propogate"

    Hello! It's been a week!

    She tells me I can find the info I need in the Revenue report and says to pick the 7th (at random i think). And she says "there's nothing there" Zero clicks. Zero impressions.

    She clicks another date and gets same results. Can you hold while I get a technician?

    Yes.

    We don't know. First we've seen this.

    It's not just me. It's everyone. Even as we speak, a merchant (ctfarrow) is posting in an affiliate board that her October stats are disapearring

    We're aware of the problems on the merchant side

    Back to me...

    I'll have the tech look into this and follow up. Is the contact info in your profile correct... delay while she looks... Oh! You're THAT guy!!! What's your REAL phone number and I'll keep you updated.
    --------------
    So bottom line... I think I've finally made them aware there's a "reporting issue"

  25. #25
    Member
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    January 18th, 2005
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    About time! Now how long until they actually fix them?

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