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  1. #1
    ABW Ambassador
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    What does this mean? Are the shoes returned because the size did not fit? Or what? What if zappos sends them another pair? Am I credited for that or not?



    carneol

  2. #2
    ABW Ambassador Abigail's Avatar
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    Welcome to the wonderful world of "Zappos Affiliates" - seems the reversal went up from 26.5 to 32% - at least in my case, this month. That red ink is just a pouring all over this morning. Got up to see we had been "zappoed"

    Abigail

  3. #3
    Affiliate Manager emphimy's Avatar
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    I only promote zappos with a banner.. Sometimes i made a sale.. But i never count its a sale.. Because i know it will reverse in a month..

    They always find a reason to reverse our sales.. Returned Merchandise or Invalid CC...

    Hate them!

    UtOpiA StiLL uNBorN

  4. #4
    ABW Ambassador Packy's Avatar
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    About a 37% reversal rate for me in July with Zappos Does anyone see any PARTIAL orders anymore??????? Not I!

    Merchant Coincidences, One of the Wonders of the World

    Coincidence Me baby!

  5. #5
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    After 2 months without any Zappos reversal, July got 50% reversals from Zapppos. All returned merchandise.

  6. #6
    affiliate emeritus missdonna's Avatar
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    quote:
    Originally posted by DaPackster:
    About a 37% reversal rate for me in July with Zappos Does anyone see any PARTIAL orders anymore??????? Not I!
    I have a partial one today:
    Correction Reason Returned Merchandise
    Original Amount $162.95
    Original Commission $24.44
    Correction Amount ($39.95)
    Correction Commission ($5.99)

  7. #7
    ABW Ambassador Packy's Avatar
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    MissDonna,

    Thanks It's nice to know they are still doing partial sales.

    Merchant Coincidences, One of the Wonders of the World

    Coincidence Me baby!

  8. #8
    ABW Ambassador
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    "60 return days, Free shipping, free return shipping"

    That is thier very effective marketing strategy. It is one of the reasons they do so well. It also means that you will get a lot of returns as there is nothing to prevent a customer trying a pair of shoes and sending them back. The flip side is that all objections to the sales process have been pre-emptively removed which results in unsurpassed conversions.

    If you market them, factor in 33% returns and you are on track. They also have action occurences:unlimited and use CJs maximum return days setting which makes them unbeatable.

    All the best DPG.

  9. #9
    Full Member
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    with zappos return policy if you're not sure what size, color, style you want - you order all of them and return what you don't like

    they're still 10x as good as any other shoes merchant

  10. #10
    ABW Ambassador
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    I think everyone should take up USING Zappos for the dogs they are by inviting EVERYONE you know to shop at Zappos for the very reasons they reverse . . . buy a pair of shoes every week, wear them out to the restaraunt or the show and then simply return 'em when your done~!



    Brian
    aka Cyclone

    Get while the getting's good

  11. #11
    Resident Genius and Staunch Capitalist Leader's Avatar
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    quote:
    Originally posted by missdonna:
    quote:
    Originally posted by DaPackster:
    About a 37% reversal rate for me in July with Zappos Does anyone see any PARTIAL orders anymore??????? Not I!
    I have a partial one today:
    Correction Reason Returned Merchandise
    Original Amount $162.95
    Original Commission $24.44
    Correction Amount ($39.95)
    Correction Commission ($5.99)


    HEY, Wait a minute!!

    That looks like they charged YOU for the transaction.

    Am I seeing this right?! At first you had $24.44. But after the correction of $39.95 you are left IN THE HOLE $5.99??

    It is a beautiful thing, to do nothing, and then rest afterwards.~Spanish Proverb

  12. #12
    ABW Ambassador
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    Lol Leader,

    Nope you are wrong.. the correction amount is the amount of the Total sale that was returned and the Correction commission is a fraction of the original commission.

    This as an example of a full return:

    Correction Reason Returned Merchandise
    Original Amount $213.00
    Original Commission $31.95
    Correction Amount ($213.00)
    Correction Commission ($31.95)


    This is an example of a partial return:

    Correction Reason Returned Merchandise
    Original Amount $233.85
    Original Commission $35.08
    Correction Amount ($163.90)
    Correction Commission ($24.59)


    Hope that clears it up

  13. #13
    Full Member
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    my only real question is this... if a customer returns an item and exchanges it for something else, do we still get a commission?

    Otherwise, the reversals are reasonable. If I were buying shoes on the Internet, I'd probably end up returning a third of them. Zappos does convert pretty well. The reversal day is hard though. I try to filter out the reversals when I do my reports. Out of site, out of mind.

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