Results 1 to 8 of 8
  1. #1
    Member
    Join Date
    January 18th, 2005
    Posts
    114
    I think I have been very patient with CJ about my sales tracking issues. After pleading with them that there was a problem, they finally looked into my account and sent me an email saying my links weren't being built properly on their interface and my id was being replaced on the system with another site's id - they even listed the name of the site. They said they would look into it. Then I get another email from them saying my problems are related to no image tag on some of my links. Hello? Don't you remember you have already told me there is a problem - that my commissions are going to another site? I had the lowest payout this month in almost a year. I don't know how to get them to respond to my issues - any advice? Thanks.

    Maria at ItsRainingBargains.com

  2. #2
    Ad Network Rep ToddCrawford's Avatar
    Join Date
    January 18th, 2005
    Location
    Santa Barbara, CA
    Posts
    2,162
    I looked into the incident. Thee are three points to address/clarify.

    1.) Our customer support staff explained that it was an error on a testers machine that caused us to believe that our system was generating the wrong PID for your link code - to clarify, the code is being generated with your correct PID.

    2.) The advertisers your are linking to are tracking correctly, so there are no problems on their end.

    3.) The most likely scenario is that the link code on your site(s) is wrong. As we mentioned, you removed the image source. Perhaps when manipulating the link code, you changed something else? We recomended that you take a closer look at your link code and are waiting for your response.

    Todd Crawford
    Commission Junction

  3. #3
    Member
    Join Date
    January 18th, 2005
    Posts
    103
    Todd, can you check the PM I sent you a few days ago?

    thanks

  4. #4
    Mama in Charge Anne's Avatar
    Join Date
    January 18th, 2005
    Location
    Virginia
    Posts
    2,780
    Most sites don't use the image code. That should not effect tracking. (??)

  5. #5
    ABW Veteran Student Heyder's Avatar
    Join Date
    January 18th, 2005
    Posts
    5,482
    Maria,

    Is this regarding the site you have listed in your signature (ItsRainingBargains.com)?


    Maybe a few of us abw members could check your links for you. I mean if cj can't figure it out that is.

  6. #6
    Member
    Join Date
    January 18th, 2005
    Posts
    114
    yes it is concerning itsrainingbargains.com

    this is SO frustrating. I am not doing anything to my links. my click thrus are tracking. everything is the same as it has been for almost 2 years. my sales have increased this month with Linkshare, Be Free and Amazon. considering the amount of complaints on this board, I just wish they would entertain the thought that something could possibly be wrong on their end.

    thanks for your responses.

    Maria at ItsRainingBargains.com

  7. #7
    Full Member ronwls's Avatar
    Join Date
    January 18th, 2005
    Location
    the Real Northern California
    Posts
    340
    I agree. My click throughs are increasing while my sales are dropping.

    I don't know the key to success, but the key to failure is trying to please everybody. - Bill Cosby

  8. #8
    ABW Ambassador Packy's Avatar
    Join Date
    January 18th, 2005
    Location
    Syracuse
    Posts
    4,205
    MAria, Sales showing up in the wrong acnts or with another affiliates Pid is why I started this post http://abw.infopop.cc/6/ubb.x?a=tpc&...9&m=6636060993

    I made a call to CJ quite a long time ago and said the transaction number I gave them was showing up under another Pid # other than mine. Since then is when I began questioning tracking and will continue to. JMO of course. If we add a signature Sid then I would hope they would have to end up in the right acnt. JMO of course

    Merchant Coincidences, One of the Wonders of the World

    Coincidence Me baby!

  9. Newsletter Signup

+ Reply to Thread

Similar Threads

  1. Tracking Sales
    By YardenG in forum PopShops
    Replies: 0
    Last Post: November 9th, 2008, 10:20 AM
  2. sales not tracking
    By Roland in forum Google Affiliate Network - GAN
    Replies: 0
    Last Post: December 1st, 2007, 04:19 AM
  3. tracking,sales, cj.down
    By Roland in forum Commission Junction - CJ
    Replies: 2
    Last Post: September 14th, 2006, 08:11 AM
  4. tracking sales
    By Celicaphile in forum Commission Junction - CJ
    Replies: 5
    Last Post: February 3rd, 2003, 04:29 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •