Results 1 to 6 of 6
  1. #1
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    1,403
    What does this mean? Is it returned because of a fault in the merchandise and the merchant sends anotherone again? Or is it returned because the customer has the right to return within a timespan? As the reversal is a cosmetic product: what could be the reason for the return?

    carneol

  2. #2
    Full Member
    Join Date
    January 18th, 2005
    Posts
    271
    Usually, it means the customer returned all or part of the order. If it was an exchange the merchant should have left the commission alone If it was a partial return, they should have done a partial reversal or credited you if they added items on the exchange.

    Customers can return items for any number of reasons. Color, size, changed mind, no longer need, etc.

    If you have questions regarding a specific reversal, perhaps that merchant can provide an explanation.

    Scott Marino
    WebUndies.com

    CJ ~ 12% commission / 60 day cookies / unlimited actions / parasite free

  3. #3
    ABW Veteran Student Heyder's Avatar
    Join Date
    January 18th, 2005
    Posts
    5,482
    I got a huge "product returned" today. Lost a 49 dollar commission. I wish I knew what the product was.

    Mike McNabb

  4. #4
    Member
    Join Date
    January 18th, 2005
    Posts
    74
    Hi,

    I am the affiliate manager for SeaEAgle.com
    We reverse for returned merchandise which the customer has 30 days to try it out and return it for any reason. We don't for exchanges becuase the same amount is going back out. If you email the merchant they should be able to tell you why. I do that for my affiliates. I can tell them what was returned, when and why and that seems to help them.

    Theresa
    SeaEagle.com
    Affiliate Manager

  5. #5
    Member
    Join Date
    January 18th, 2005
    Posts
    52
    I sure wish amazon did that

  6. #6
    Member
    Join Date
    January 18th, 2005
    Posts
    65
    Hi Carneol,

    some merchants like wonderfulbuys.com offer a 30 day money back guarantee.

    So if a customer returns the merchandise within 30 days we refund their money. If it is a partial credit then we reverse only the amount that has been credited and not the entire amount.

    Thanks
    Ryan Scott
    wonderfulbuys.com
    E-mail: cj@wonderfulbuys.com
    Phone # : 800-649-6518

  7. Newsletter Signup

+ Reply to Thread

Similar Threads

  1. I always get reversal reason: other
    By Roland in forum Commission Junction - CJ
    Replies: 6
    Last Post: October 1st, 2003, 07:36 PM
  2. Returned Merchandise Reversal - 5 months after
    By kelly626 in forum Commission Junction - CJ
    Replies: 18
    Last Post: September 25th, 2003, 12:40 PM
  3. Zappos Reversal reason:Returned Merchandise
    By Roland in forum Commission Junction - CJ
    Replies: 12
    Last Post: August 11th, 2003, 07:12 AM
  4. best reversal reason EVER
    By cyber-punk in forum Commission Junction - CJ
    Replies: 7
    Last Post: December 1st, 2001, 09:51 PM
  5. Reversal reason: OTHER
    By AlexBet in forum Midnight Cafe'
    Replies: 13
    Last Post: September 28th, 2001, 12:54 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •