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December 4th, 2003, 08:12 AM #1
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Dear Haiko de Poel, Jr.
Templatemonster would like to bring to your attention some changes that
will affect our work. We earnestly hope that you accept, understand and
support us in this decision. The subject concerns our relationship with
For more than 1.5 years, ArtVertex, Inc has used PayPal Inc. as a quality
merchant system that we had recommended to others as a means of online payment.
Recently we noticed that we were not receiving the treatment that we would
expect as a high volume merchant.
- Firstly, there were many instances of groundless suspended orders in
which TM was discredited before our clients. That is first in order.
- There was an absolute absence of operational help in resolving technical
- Repeated instances of restricted access to our account and denial of
our rights to use our resources to pay our affiliates and partners.
Notwithstanding frequent requests for information regarding the reasons for
this behavior, we were repeatedly ignored and stonewalled.
At the present time, PayPal even refuses to give us reasonable answers in
our efforts to rectify the conditions connected to problems with our account.
The Management Board of ArtVertex, Inc regards it as unacceptable to
continue relations with PayPal because the general financial condition of
the company and the financial relationship with our partners is threatened.
We have determined that such a policy from the PayPal side violates any sense
of "fair play", and is injurious to orderly business relations, and seems
deliberately injurious to our relations with our clients.
In this connection, Templatemonster has made the reasonable determination
that we do not recommend the use of this payment system to our partners for
the reasons that it invites the possibility of retaliation from PayPal.
At the present time, TM is seeking legal recourse, charging them with
unjustified and illegal seizure of our resources, preventing us from having
access to the company's account, resulting in both direct and indirect
In connection with all of the above conditions, we, the Board of Directors
of ArtVertex, Inc decided to refuse further services from PayPal, and to
use other merchant systems, which, when compared with PayPal, are better
able to treat our large sums and large volume of transactions of non-tangible
products. This decision has the strategic aim of protecting the company's
financial stability and to facilitate regular and recurring payments to our
At the present time, Templatemonster is employing the practice of
diversification of merchant system usage to protect and broaden our market
segment and to permit payment in different currencies. It is well known
that PayPal provides its services to clients in a limited number of countries.
Secondly, the benefits of using MoneyBookers include the possibility of
transferring money directly to your bank account, acceptance of checks and
WebMoney and the possibility to make direct wire transfers. These
possibilities will provide you with the means to fulfill requirements of
flexibility in the receipts of affiliate payments (support for payment from
all countries in the world).
In addition, Templatemonster is planning to broaden the availability and
quantity of payment methods (bank transfer, Western Union, E-Gold). As a
gesture of dedicated support, we're going to release personal corporate
debit cards, which will accumulate commissions earned by you. You will be
able to use these cards in the majority of ATMs, and they will be released
to high-volume affiliates at no cost.
Thanking you for your attention and understanding,
Business Development Team
Alex Grey Marketing assistant
<font size="2" face="Verdana">Haiko
The secret of success is constancy of purpose. ~ Disraeli</font></p>
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