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  1. #1
    The slot machine that IS paid! Billy Kay's Avatar
    Join Date
    January 18th, 2005
    Location
    Small Town in Tennessee
    Posts
    5,226
    One of my indies is http://www.namelabels.com/

    I contact them with a simple question - how much is my commissionand what's the cookie duration?

    I get this response:

    quote:
    Tue, October 26, 2004.

    Dear b,

    Thank you for contacting NameLabels.com!

    Please call us toll free to discuss or place your order at 1-866-952-2357

    www.namelabels.com
    info@namelabels.com
    _________________________________________________

    This is what you have submitted to NameLabels.com

    --
    Hi,

    What's our commission rate and cookie duration?


    I patiently wait for some HUMAN to actually read my question, but never get a human response.

    So I try again - get same "Give us a call" autoresponder.

    I forward the autoresponder to the email listed and finally get a human:

    quote:
    I don't have an order (and the phone number is an answering machine)

    Please answer our question.

    Thanks


    Finally get an answer:

    quote:
    Cookie Duration is 7 days.
    Compensation Rate is 7%

    Thank you,

    Charise Rouleau
    NameLabels.com
    Sales/Marketing
    charise@namelabels.com
    416-483-8013

    2020 Bathurst Street, Suite #4
    Toronto, Ontario
    M5P 3L1, Canada


    Wait!! Does EVERY customer who emails ANY question to this company get an autoresponder that says "Call Us". I ask them:

    quote:
    If a customer emails a question, do they get an EMAIL response, or do they get the autoresponder telling them to CALL (no commission for affiliate)

    Also, is it FIRST PURCHASE ONLY, or unlimited occurances for cookies.

    Billy


    They respond:

    quote:
    You get no commissions through a phone call or email!

    Only orders placed via the web or your own solicitation to your network!

    Thank you,
    Leslie Hartsman


    Well thanks. I KNOW I don't get phone call credit! But that didn't answer either one of my questions!

    I ask one more time:

    quote:
    Hi,

    The question was:

    > If a customer emails a question, do they get an EMAIL response, or do
    > they get the autoresponder telling them to CALL (no commission for
    > affiliate)


    That's the last I ever heard of them!!! Thier silence is DEAFENING!

    So if there are any namelabel affiliates out there, or any affiliates thinking of joining namelabels, suggest you use their Contact Us form at

    http://www.namelabels.com/contact/contact.cfm

    so you'll know in advance that thay'll ask you to phone in your order!

  2. #2
    The slot machine that IS paid! Billy Kay's Avatar
    Join Date
    January 18th, 2005
    Location
    Small Town in Tennessee
    Posts
    5,226
    Geez Louise!!!

    I just contacted them and asked "How do I place an order ONLINE - and guess what they said??

    Geez - this should be ILLEGAL

    -----------------------------

    Thu, November 4, 2004.

    Dear Billy,

    Thank you for contacting NameLabels.com!

    Please call us toll free to discuss or place your order at 1-866-952-2357



    www.namelabels.com
    info@namelabels.com
    _________________________________________________

    This is what you have submitted to NameLabels.com

    --

    Billy Kay

    Hello. I'm ONLINE right now. I want to place an order ONLINE. I can't find the "Add to Cart" button. How do I place this order ONLINE? Thanks

  3. #3
    ABW Founder Haiko de Poel, Jr.'s Avatar
    Join Date
    January 18th, 2005
    Location
    New York
    Posts
    21,609
    Tag Team ...

    ===================
    Thu, November 4, 2004.

    Dear Haiko,

    Thank you for contacting NameLabels.com!

    Please call us toll free to discuss or place your order at 1-866-952-2357



    www.namelabels.com
    info@namelabels.com
    _________________________________________________

    This is what you have submitted to NameLabels.com

    --

    Haiko de Poel, Jr.

    Yes, I want to purchase name labels.

    Why don't affiliates get paid for when an end user asks question?

    ===================
    Continued Success,

    Haiko
    The secret of success is constancy of purpose ~ Disraeli

  4. #4
    ABW Founder Haiko de Poel, Jr.'s Avatar
    Join Date
    January 18th, 2005
    Location
    New York
    Posts
    21,609
    Got my answer this AM:

    ======================
    Affiliates do recieve credit!

    The end user is required to tell us where they came from when they place thier order!

    Why would you question that?
    ======================
    Continued Success,

    Haiko
    The secret of success is constancy of purpose ~ Disraeli

  5. #5
    The slot machine that IS paid! Billy Kay's Avatar
    Join Date
    January 18th, 2005
    Location
    Small Town in Tennessee
    Posts
    5,226
    Well that's a big help!!

    I get 100s of emails a day like this:

    Below is the result of your feedback form. It was submitted by
    Mitchell Fialkow (xxx@aol.com) on Friday, October 29, 2004 at 17:57:51
    ---------------------------------------------------------------------------

    message: I WANT TO ORDER A DVD/VHS COMBO PLAYER AND SEND IT TO MY HOME IN THE USA. CAN YOU TELL ME WHY I CANT GET IT SHIPPED TO THE USA? I KNOW THE DVD/VHS FORMAT IS DIFFERENT THAN THE USA BUT I WANT A UK PLAYER TO PLAY MY DVDS FROM THE UK PLEASE TELL ME WHO I CAN CONTACT IF YOU CANT HELP ME? RESPECTFULLY, MITCHELL FIALKOW

    ---------------------------------------------------------------------------
    Below is the result of your feedback form. It was submitted by
    Dorletha Sharp (xxx@sbcglobal.net) on Sunday, October 31, 2004 at 14:19:53
    ---------------------------------------------------------------------------

    message: Please cancel my membership.

    ---------------------------------------------------------------------------
    Below is the result of your feedback form. It was submitted by
    Thomas McCullough (xxx@cfl.rr.com) on Wednesday, November 3, 2004 at 09:56:56
    ---------------------------------------------------------------------------

    message: The last shipment was sent to my old address and was not relayed to me. please credit my credit card with the amount of the shipment.I have cancelled future shipments .

    ---------------------------------------------------------------------------

    and a zillion more who want to cancel their columbia house membership/or got the wrongs cd's shipped

    and these people are supposed to remember the name of MY site before I get credited?? aargh!!

  6. #6
    The slot machine that IS paid! Billy Kay's Avatar
    Join Date
    January 18th, 2005
    Location
    Small Town in Tennessee
    Posts
    5,226
    and there was one from yesterday - which I already deleted that said:

    I hear you're opening a store in Bend, OR, and would like to forward my resume to you - but i can't attach it to this contact us form

    all these people get autoresponders that politely say: We don't SELL anything. We provide links to stores that DO! Contact the merchant you made the purchase with

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