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  1. #1
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    I'm so new I squeak so I need help. The hosting company for my site shut it down with no explanation or contact. I can't get hold of them through any means known to man. I want to go to another hosting company but don't know how to be sure to retrieve the files etc. and what my rights are. What are the procedures?

  2. #2
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    Bill,

    Welcome! <IMG src=http://www.abestweb.com/smilies/welcome.gif>

    The way to do it is to login via FTP download all the files to your computer and then re-upload them to the new server. You'll also need to ask your new host to change the dns of your url to point to them, as this will take time to propagate you'll need to access the site on the new host via it's IP to make sure all works as it should.

    Haiko
    PS Since this is the wrong forum I am moving it to the Domains & Hosting forum

  3. #3
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    Haiko,
    I think Bill means retrieving the files off of the host server after they had shut down. In most cases this is an impossible task, especially if they are nowhere to be found. Bill..future reference..always, always keep a copy of your site on your computer...make a back-up of that one too. Instead of making changes through a 'Control Panel', I recommend using some type of editor...make the edits to your pages on your local machine..then upload them to your server. As for having rights, sometimes it can be difficult to go after a host that has closed shop (just like any web company that has closed shop). If they owe you money (ie,you paid a year and they shut down after 3 months), then you would have legal recourse against them. If they don't owe you, there isn't a whole lot of recourse for you. Let me know if we can be of any assistance.

    Tom Pyles

  4. #4
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    Thank Tom, that is the situation. I have no access. I was making revisions when this happened so my backup is about two days out of date. Not a real problem. My concern is being sure my URL points to my site and not the 'cannot find' page. Any thoughts?

  5. #5
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    What you need to do is to get the 'domain name server' (I think this is something that decides which IP address belongs to which domain name) to send your traffic to the new host. I do this at the same place I bought the domain.

    Somewhere on the new hosts site it will tell you to what to type in the DNS setting box.

    It takes around two days for the domain to be working again at the new host - make sure theres a revised edition of your site waiting there.

    I never find changing hosts easy. The DNS settings are the worst aspect. I haven't once done it without help from the host. fault.

    I

  6. #6
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    Bill,
    As both Icicle and Haiko have pointed out..that's all there is to it. In many, cases, your new webhost will do this for you. Once you have your new webhosting account established, change the nameserver info on your domain record (whoever you registered your domain name will have a means to do this). As Haiko pointed out, be sure to have your website uploaded to the new server ASAP. Propogation can take 24-48 hours, and it is best that when things start happening, you have your site in place. I will point out that while many webhosts will attempt to change the nameserver on your record, not all registrars allow this. We do it for our customers, and occasionally, it will be you that has to physically make the changes. If you need any assistance in getting set up at your new host or modifying your record, just let me know...

    Tom Pyles

  7. #7
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    <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Somewhere on the new hosts site it will tell you to what to type in the DNS setting box<HR></BLOCKQUOTE>

    I believe you need to go to your registrars site(Netwrok Solutions, OpenSRS, Dotster) and update your domains nameservers there to something like:

    ns1.newhost.com
    ns2.newhost.com

    After you change your nameservers at your registrar then your hosts nameservers will work. Takes 24-36 hours.

  8. #8
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    And after you've done it all, don't forget to set aside the rest of the day for some therapy!

    Incidentally if you registered you name with GoDaddy and want to update all this, its under 'modify name server' not 'modify DNS'.

    Silly me.


    [img]/infopop/emoticons/icon_frown.gif[/img]


    I

  9. #9
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    <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>And after you've done it all, don't forget to set aside the rest of the day for some therapy!<HR></BLOCKQUOTE>

    LOL....and wait until you deal with somebody who's e-mail address on record is no longer active.....

  10. #10
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    What if you registered the domain name through this same web host, and don't have access to change the name server settings?
    :confused:

  11. #11
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    Thank you all for your help; sorry it took so long to reply. I have been successful in changing hosts and believe I have the process firmly in hand in case I need to do it again.
    Thanks again, Bill

  12. #12
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    deelz

    In a case such as that you may want to have your lawyer contact them or contact an agency such as consumer protection.

    Simply put, an act of dissapearing with your boughten product (domain name) is theft.

  13. #13
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    Heyder
    Actually the host in question is a reseller, and i suspect that the problem lies with the primary hosting service. My dealings with my host give me a strong impression that they are not going to "skip town" and leave their clients holding the bag.
    I just cannot contact them because their site and email are on the same server, and they cannot contact me for the same reason.
    And in fault of my own I have lost or misplaced their telephone #, and my telephone # is no longer the same as when i registered with them.
    So, if their is not a breakthrough in communication with them sometime soon, I am wondering whether the name registrar can resolve this if i can prove to them that i am who i say i am.
    As i said i believe that my host is good people and i really don't even want to consider the lawyer/attorney general route
    unless it becomes absolutely necessary. The issue of downtime for the site in question is not really critical if it will be less than two weeks or so. [img]/infopop/emoticons/icon_frown.gif[/img]

  14. #14
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    Deelz,

    Sometimes the web host is actually a reseller for a different registrar, even if they don't make it obvious (usually it's buried deep in the Terms).

    You may try doing a whois on your domain name and seeing if the actual registrar is listed in that record. Then contact that registrar instead of trying to reach your old host.

    HTH

    [ 04-14-2002: Message edited by: Leader ]

  15. #15
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    Thank you all for the feedback.
    Yes, they are a reseller both on the hosting and the name registration fronts, and I was aware of this,
    These were the first people I ever set up a hosting account with, and they have done a lot to help me out when I didn't know what I was doing. Even though I am somewhat of a reseller myself at this point, since the site in question is not high traffic/high revenue (more of a hobby thing), I keep the account with them out of sheer loyalty.
    The servers are back up and I'll just cross my fingers. And I'll transfer the domain name to my current registrar so I'll have access to the DNS settings if I ever reach the end of my rope on this particlar domain.
    thanks again for the feedback.

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