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  1. #1
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    Looking more closely at the transaction reports for the period 26 March to 29 March now that reporting is supposed to have finally "caught up", I just noticed a big gap of absolutely no sales within this timeframe:

    28-Mar-2004 07:50 PST to 28-Mar-2004 11:00 PST
    [EVENT DATE]

    Anyone here at ABW seen much activity being reported for the above timeframe? Merchants might help too

    It would be highly unlikely that a gaping hole of 3 hours yielded zero sales because the corresponding timeframe a week ago on the 21st yielded more than 10 transactions for us.

    Also noted is the huge difference in the Transaction ID# recorded (or the number of transactions recorded by CJ system-wide):

    21-Mar-2004 08:00 PST to 21-Mar-2004 11:00 PST
    209068000 to 209166500 (98500 transactions recorded)

    28-Mar-2004 07:50 PST to 28-Mar-2004 11:00 PST
    212356000 to 212360000 (just 4000 transactions recorded)

    Note: Transaction ID and the timeframe has been rounded off.

    Is 28th morning a particularly bad time for CJ and all? Or is it more likely tracking has broken down and no one is any wiser?


    VAN.

  2. #2
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    That is exactly what happened to me. Same exact time period.

    As a result, I ended up with my first loss for a day at CJ in a long, long time. Now that I see it happened to someone else, I fear that their system was not tracking during that time period.For me, on a Sunday during that period, I usually generate on average between 7-10 an hour. My other partners all generated sales during those hours.

  3. #3
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    I notice the same gap,
    28-Mar-2004 07:58 PST - 28-Mar-2004 11:57 PST

    on 27 we had 15 TA events in the same interval

    maybe those 3 hours are still waiting in some big file, until there is server-capacity to also add them.. or they are on a tape, and it's forgotten... but they are missing.

  4. #4
    ABW Ambassador Akiva's Avatar
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    I confirm this reporting gap. I am contacting CJ right now...
    Akiva Bergstrom | akiva@affsolutions.com | 718-871-8286

    Affiliate Marketing Solutions by affSolutions - Creator of the Product Showcase Creator™

    Managed Programs: EssentialApparel.com (Join) | SportsFanfare.com (Join)


    Affiliates: Product Showcase Creator Directory | Merchants: License the Product Showcase Creator™!

  5. #5
    Pit Boss redsand's Avatar
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    I placed an order on March 18th, the good had been delivered and my cc had been charged and yet I see no commission has been posted. What gives ?

  6. #6
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    Same gap here but sales stopped between 19:00 and 20:00 on the 27th and then started again on the 28th around 14:00. I never had such a BIG gap before.

  7. #7
    ABW Ambassador Ron Bechdolt's Avatar
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    Yep, same gap here.

    Sure am anxious to hear what CJ has to say about this one.
    Ron Bechdolt | Affiliate Program Management Consultant
    7 Days A Week Marketing

  8. #8
    Ad Network Rep ToddCrawford's Avatar
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    We are investigating the issue. If there is a reporting gap, we can revcover any missing txns. As soon as I know more, I'll update you.
    Todd Crawford
    Co-Founder, Impact Radius

    Give me a minute before I post again

  9. #9
    ABW Ambassador Ron Bechdolt's Avatar
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    Don't you have a system in place to catch this sort of thing automatically?
    Ron Bechdolt | Affiliate Program Management Consultant
    7 Days A Week Marketing

  10. #10
    ABW Ambassador
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    What Ron said, don't you guys have a system of checks and balances in place and why is it the affiliates are the ones who have to bring these types of things to your attention. As trusted third parties you should be aware of what's happening in your own house.

  11. #11
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    busted

  12. #12
    Ad Network Rep ToddCrawford's Avatar
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    quote:

    Don't you have a system in place to catch this sort of thing automatically?
    Yes. Sometimes things get caught automatically on ABW, sometimes by our systems - usually by both.
    Todd Crawford
    Co-Founder, Impact Radius

    Give me a minute before I post again

  13. #13
    ABW Ambassador Ron Bechdolt's Avatar
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    Sometimes???

    This is the computer age. Isn't there a "trusted" computer software program that can monitor this and alert you that all is not well?
    Ron Bechdolt | Affiliate Program Management Consultant
    7 Days A Week Marketing

  14. #14
    Ad Network Rep ToddCrawford's Avatar
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    Ron,

    Don't take me so literally. It is always detected - sometimes by us and sometimes at ABW - usually by both.
    Todd Crawford
    Co-Founder, Impact Radius

    Give me a minute before I post again

  15. #15
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    This is the hot topic now ! what about the big gaps ?? i noticed another big gap now ... for hours cj has been not tracking.
    Were is our money ?

  16. #16
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    One major problem clearly is that CJs reporting server(s) (or its fileserver) are at the brink of their capacity. This is clear from the fact that WHEN there have been gaps in posting txns to the reporting servers, the backlog has to be spoon-fed into the reporting server(s) (in order not to crash things again?). Also various remarks by Todd in other threads made it clear (switching off txn reports to allow catching-up to go more smoothly for instance).

    Also it seems CJ uses one reporting server (or fileserver for it), since the reports NEVER 'flipflop' like they can do on amazon reporting.

    More reporting server(s) capacity seems due, plenty redundancy could not harm. Just put each account on 2 or 3 out of a farm of reporting servers with redundant fileservers, and load balance.

    One can wonder if the tracking servers are also on the edge of their capacity.

  17. #17
    Ad Network Rep ToddCrawford's Avatar
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    makemehappy,

    quote:
    for hours cj has been not tracking.

    We are tracking but reporting is about 3 hours behind tracking.

    I hope that makes you happy.
    Todd Crawford
    Co-Founder, Impact Radius

    Give me a minute before I post again

  18. #18
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    Are peoples last sales for the 27th March still showing at about

    27-Mar-2004 19:41 PST

    With the next about

    28-Mar-2004 00:51 PST

    Where's sales during that missing period....Seems an unusual gap?

    My personal feeling is that these similar problems go back as far as February when CJ had an update and am particularly concerned it's a knock on affect from what happened in November.

  19. #19
    ABW Ambassador
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    quote:
    Originally posted by ToddCrawford, CJ.com:
    Ron,

    Don't take me so literally. It is always detected - _sometimes_ by us and _sometimes_ at ABW - usually by both.
    it appears to me that cj is using a different report to determine the affiliate's commish and to determine its own commish.

    if the two reports don't match, then one must be missing some transactions.


    i think cj has been right all along - tracking has never a problem. it is reporting though that's the problem. having two sets of reports however may not look good.

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