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  1. #1
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    Log in to CJ from the affiliate side. Take a look at the 3-month EPC vs 7-day EPC in the "view links" area. (Essential Apparel)

    Don't tell me there is nothing wrong with that picture. Something is not right at CJ.

    Also let me know if this is supposed to be a "tracking pixel" (no 1x1 came with this link) - because impressions are not tracking from it. Unless there is a reporting delay of 4 hours or more, of course.
    --------------

    <img src="http://www.qksrv.net/image-[PID edited]-10281400" width="125" height="125" alt="Get This and That at EssentialApparel.com" border="0"></a>
    -------------

    I'm not looking to start sheit with you or EA. I just want to see CJ to get it together so I can keep on feeding my kids! Maybe you, as a merchant, might ask them why they are not tracking your affiliate's work.

  2. #2
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    Akiva is away at the moment, will be back Thursday.

  3. #3
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    Well I'll just have to find another merchant then. There's plenty to go around.

  4. #4
    ABW Veteran Mr. Sal's Avatar
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    quote:
    Originally posted by Chief_Beef_aka_Fy_Dolla:
    Well I'll just have to find another merchant then. There's plenty to go around.

    Chief_Beef_aka_Fy_Dolla,

    This is the way that link should look:
    ------------------
    <a href="http://www.qksrv.net/click-[PID edited]-10281400" target="_top" >
    <img src="http://www.qksrv.net/image-[PID edited]-10281400" width="125" height="125" alt="Get This and That at Essential" border="0"></a>
    ------------------

    I think you just missed the:

    <a href="http://www.qksrv.net/click-[PID edited]-10281400" target="_top" >

    When you paste the link.

    Sal.

  5. #5
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    Banners don't have the 1x1 impression pixel, as the impression is counted when CJ outputs the image. It's the text links (& maybe some of the funky ones) that will have the 1x1.

    That img code Beef posted above should count an impression.

  6. #6
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    The purchase I made when I clicked through the link should have counted as sale.

    It didn't.

  7. #7
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    No I didn't miss anything Sal; Iwas only asking about the image tracking first, as no impressions had been reported as of 4 hours after several page views.

    Some impressions have been reported so maybe that part is OK.

    The EA affiliate whose links I made a purchase from did not get credited with the sale though.

  8. #8
    ABW Ambassador Akiva's Avatar
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    CB: I sent you a PM requesting the information to figure out what happened. I'm not sure what you're referring to with the EPC's but sales are through the roof. Send me the info and I'll get to the bottom of it. Although I don't see any outright problems, if there is a problem, I'll be the first to notify CJ and post publicly (as I did in June 2003 which led to the network wide bonus).
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  9. #9
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    Akiva I am talking about the banner and text links that are showing zero 7-day EPC while showing a fairly high (normal) EPC for the three previous months. You know and I know that these links get enough exposure that a 7-day EPC of zero is preposterous. As you say, sales are through the roof, and I don't doubt it. The EPC figures shed doubt on whether things are OK at CJ.

    Several test purchases were made through several affilaite's links. Most of them did track and report OK. But one did not. The tracking pixel was intact on the confirmation page of the purchase that did not track, so the tracking failure is on CJ's end, not EA's.

  10. #10
    ABW Ambassador Akiva's Avatar
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    CB: I didn't receive any response to my PM for more info (?) so I went ahead and did some digging and pulled up your order. This morning I had an IT guy look into it and here is what he found:

    - The order had no referring URL (usually the sign of a direct type in).

    - Using the IP address recorded with the order (which ends in .37), he mined our traffic analysis logs to find the first entry point with your IP and the logs show that the first entry point was at: Monday, April 5, 2004 19:40:03 - There was no referring URL on the initial click-through which means only one thing: The url was typed in. Browsers automatically send the referring URL so that the browser can allow you to click the "back" button to go back to the site your were looking at before. So no referring url means that there was no previous site but rather a url type in.

    - Additionally, we have our own proprietary parameters that we track and record with sales and all those are blank - which means the url was typed in.

    Did you yourself place the order? Because a CJ link was not clicked and therefore a CJ cookie was not set which would result in it not showing up in CJ. Unless you have info proving otherwise, there is nothing wrong with CJ tracking.

    In regards to the link EPC's, I don't see anything wrong. Different links perform better during different times of the year so a 7 day EPC of N/A on a banner for thermal underwear just means that in the last 7 days there were no purchases made through that banner (which makes sense). Also, as you know, product links convert best
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  11. #11
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    I clicked on a banner link that was on an affiliate's web page. I made a point of doing it this way so that a click, an impression, and a sale should have been registered. The click and impression did track, albeit about 4 hours later (contrary to claims of 1 hour, 20 minutes :P).

    Are sales tracked according to referral URL's or cookie information? A qksrv cookie is not set when somebody passes through the click URL?

  12. #12
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    An additional test purchase was made and it tracked and reported. So there should be no question as to whether the link was formatted properly.

  13. #13
    ABW Ambassador Akiva's Avatar
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    Well I can't verify the second order without the information I requested in the PM as you didn't order using the same name, email address or IP...

    However, that still does not prove that there is a problem with CJ as when a link is clicked, the browser passes the referrer info in the header on the http request. If it's not present it generally means that the url was typed in.

    quote:
    The tracking pixel was intact on the confirmation page of the purchase that did not track, so the tracking failure is on CJ's end, not EA's.



    As evidenced, the tracking pixel is present all the time and is not based on referrers.
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  14. #14
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    quote:
    Well I can't verify the second order


    You don't need to. As I said, the second one tracked fine.

  15. #15
    ABW Ambassador Akiva's Avatar
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    quote:
    Originally posted by Chief_Beef_aka_Fy_Dolla:
    quote:
    Well I can't verify the second order


    You don't need to. As I said, the second one tracked fine.


    Ya but it would help to see the referrer and other info related to this second transaction to figure out if there is indeed a problem...
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  16. #16
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    That order was placed from a different computer, with different browser software, from a different IP in a different state.

    I'll send the referrer info in due time, just in case it really would make any difference.

    Let me reiterate that in the case of the sale that did not track, I DID NOT do a URL type in. I have serious concerns about tracking issues and I'm not going to waste my time or money doing a test without going through the "motions" ie; clicking on a SPECIFIC affiliate link and making a valid purchase.

  17. #17
    ABW Ambassador Akiva's Avatar
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    CB I realize that but if there's no referrer it means there was some sort of problem in the clicking stage. (ie a browser with souped up privacy/security features) I need to demonstrate to CJ that a cookie was in fact set...
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  18. #18
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    quote:
    I need to demonstrate to CJ that a cookie was in fact set...


    That's not your responsibility, the tracking pixel is. You did your part, as the pixel was intact.

    So I gather that a cookie was not set then. And setting a cookie is the only way to track a sale, from what I hear.

  19. #19
    ABW Ambassador Akiva's Avatar
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    There's a reason why there's no cookie set.. probably the same reason the browser did not pass the referrer information...
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