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  1. #1
    ABW Ambassador
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    Has anyone had a problem with ZoneLabs today? I had all of my FEB2004 transactions reversed today. It was a LOT of transactions.

    ARGH... GGGRRRR..

  2. #2
    Full Member
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    I was just coming here to ask about this. I'm glad I'm not the only one!

    It looks like the reversals were due to non-payment by Zone Labs. I just emailed Chad about it to know what's going on...

    Catwoman

    Update:

    I just got a reply from Chad at Zone Labs (talk about being quick!). He said he didn't make the reversals and he is looking into what happened. He asked to give him until Friday to get an answer.

  3. #3
    Newbie
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    What a day.....It really is depressing to see all my February ZOnelab sales reversed.. Why did I ever promote them. I lost money on the whole campaign and now this....

  4. #4
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    I wrote my contact at CJ about this also...

  5. #5
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    Looks like I'm in this club too.

    Les

  6. #6
    ABW Ambassador
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    Here is the info from my CJ contact...

    quote:
    Zonelabs has used up the money on account with Commission Junction and is in the process of being Temp Deactivated. They tell us that the 'check is in the mail', but we're still a little gun-shy since KB's Chapter 11 nailed us.

    But the account should be back in the positives shortly and the transactions paid. ...... You will get paid on them as soon as we have the cash on hand.


  7. #7
    You are in, or you are out ... choose!
    Join Date
    January 18th, 2005
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    Perhaps what is needed in these situations is a way to put transactions On Hold with an explanatory Note, rather than simply reversing them. This would I am sure save a lot of grief for affiliates, and time for CJ type people. It would also then be easier to take transactions Off Hold rather than un-reverse them would it not?

    Just an idea.

    Woz

  8. #8
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    Anyone got any updates on this as my reversals are still sitting there.

    Les

  9. #9
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    I suspect the status is still

    "The check is in the mail"...

  10. #10
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    January 18th, 2005
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    Yes, I'm awaiting news on this issue as well because I have new sales in April with February sales still showing as reversed. Until the end of April so March sales can be reversed too?

    Time to email Chad again... Friday was several days ago...

    Catwoman

  11. #11
    Full Member
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    Now the 22nd

    I guess the "the check is in the mail" still applies between ZA and CJ

    Les

  12. #12
    Full Member
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    January 18th, 2005
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    It is now April 26th, and no reply from Chad at Zone Labs. Sent an email to CJ this morning asking for the status of this merchant. I'm afraid that at the end of April, my March commissions will be reversed as well now.

    Anyone has new news to report on this?

    Thanks!

    Catwoman

  13. #13
    Full Member
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    January 18th, 2005
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    Just received reply from Chad at Zone Labs:

    "am still working with CJ’s accounting folks on getting this corrected. We are making another wire draft payment, and unfortunately all of this takes longer than even I expected to sort out.

    I will email you the moment I have updates. Thanks."

    Catwoman

  14. #14
    ABW Ambassador
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    Thanks for the update.

  15. #15
    ABW Ambassador
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    All my ZoneLabs transactions from Feb just came back! Woo hoo! We dont have to dump them!

  16. #16
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    January 18th, 2005
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    Mine are all back now. So thank you chad.

    I use their products on all my PCs long before becoming an affiliate so didn't really want to lose ZA

    Les

  17. #17
    Full Member
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    January 18th, 2005
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    Same here, I've been a Zone Lab Advocate for a lot longer than I've been an affiliate! I didn't want to lose the program either.

    Glad to see everything's back to normal for all with ZA.

    Catwoman

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