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  1. #1
    ABW Ambassador
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    Just got 3 today so far. Anybody else getting Coffeeam.com reversals? All sales were on different days this month, all reversed.

    Refuse To Lose - Chuck D

  2. #2
    Member
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    I've got 7(!) reversals, and it does not stop...

  3. #3
    ABW Ambassador
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    Hmm, looks like i need to pull some links this morning.

    Refuse To Lose - Chuck D

  4. #4
    Schlaumeier cumbrowski's Avatar
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    same here... all reversed stating "duplicate order".. but hey ALL OF THEM?

    Carsten

    Shop-Links.net Partner
    http://www.shop-links.net

    If you can't move things, try harder!

  5. #5
    ABW Ambassador
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    I sent them an email this morning this is the reply

    "Our policy is that we only pay comissions for generating new customers to our website. We do not pay comissions on existing customers who come through your site and place an order"

    Refuse To Lose - Chuck D

  6. #6
    2005 Linkshare Golden Link Award Winner  ecomcity's Avatar
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    Wow! Isn't that precious. Now take a number and get in the back of the line if you have any further complaints!

    Webmaster Mike

    "Anyone can make a dollar, it is when you make sense that it starts to add up."...does your eBiz plan make sense?

  7. #7
    Defender of Truth, Justice and the Affiliate Way
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    quote:
    "Our policy is that we only pay comissions for generating new customers to our website. We do not pay comissions on existing customers who come through your site and place an order"



    Just shakes head and sighs. The list of merchants not worth partnering with is much longer than those on the "A" list. On the bright side, it helps me keep my energies focused I suppose.

    Keep Your Hands Off My Cookies

  8. #8
    Full Member
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    quote:
    Originally posted by TrustNo1:
    I sent them an email this morning this is the reply

    "Our policy is that we only pay comissions for generating new customers to our website. We do not pay comissions on existing customers who come through your site and place an order"

    Refuse To Lose - Chuck D


    hmmm, is this policy noted anywhere at cj??

    has anyone here ever considered filing charges?

  9. #9
    ABW Ambassador
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    Yes, its noted and i can understand the policy, $10 is a nice payout. It's just i never had any reversals before and then Jessica and Carsten had theirs reversed too. I don't know if they had reversals in the past and this is a normal thing. But if they never had any and i never had any, and then all of a sudden everything is getting reversed, with the explanation of either duplicate orders or returning customers, makes you wonder.

    Hopefully more people can check this month and see about the reversal rate.
    Refuse To Lose - Chuck D

  10. #10
    Full Member
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    It looks to me like CoffeeAM is a RIPOFF!!! We too got all of our orders for this month revered today. Do you really think that CoffeeAM is that popular that EVERYBODY who shopped through our site was a RETURNING customer to them? Give me a break!

    No, I don't need your $10 when you're a bunch of liars.
    Well, I'm comming out with a new affiliate program where I'll pay $100 for every new customer to you-sucking-affiliates.com. Don't be surprised though if I reverse all of your orders because everyone who shops at you-sucking-affiliates.com is a RETRUNING customer. [img]/infopop/emoticons/icon_smile.gif[/img]

  11. #11
    Member
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    I'm continuing this thread from over 2 years ago. I recently had a wave of transactions reversed for the same reason as listed above.

    It is NOT just OK to say "we'll pay you $10 for each NEW customer" in the program description.

    The typical publisher looks at the program terms and then decides whether to join a program. In this case, the action required is an ONLINE PURCHASE - not an online purchase by a new customer.

    I have contacted CJ as this is a completely unacceptable practice. I'll post my results on here.

  12. #12
    Member Vampyre's Avatar
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    January 18th, 2005
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    Back in December, I had about 9 sales with Coffee AM. Before the month was up 7 of them were reversed.

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