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  1. #1
    ABW Ambassador Airstrip's Avatar
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    Can anyone tell me if Zappos returns are batched and charged back to the affiliate once per month or how does that work? I just got several charged back due to the return of merchandise.

    Thanks
    The best things in life are not things at all...

  2. #2
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    Yes they "save them all up" and do them all at once on the 10th of each month.

    It was a light load this month though, for me at least

  3. #3
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    quote:
    It was a light load this month though, for me at least


    Yes, it was lighter than last month.

  4. #4
    ABW Ambassador Airstrip's Avatar
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    Thanks for the replies. Just one other question: What percentage of sales end up as returns as a rule 10-12% or?

    Thanks again

    Airstrip Maller..
    The best things in life are not things at all...

  5. #5
    ABW Ambassador Airstrip's Avatar
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    What percentage of sales end up as returns? Any idea?

    Thanks



    quote:
    Originally posted by The_Boston_Crab:
    Yes they "save them all up" and do them all at once on the 10th of each month.

    It was a light load this month though, for me at least
    The best things in life are not things at all...

  6. #6
    ABW Ambassador Joey's Avatar
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    Back when CJ pubished reversal rates, I think Zappos averaged at around 35%. From my own experience, anywhere from 30% to 50% seems to be normal.

  7. #7
    ABW Ambassador kaizen's Avatar
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    17% for me this month I've never had such a low return rate before. The last couple of months were closer to 50%
    We did not change as we grew older; we just became more clearly ourselves.
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  8. #8
    ABW Ambassador Packy's Avatar
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    About 35% for me this month. On a plus note I suppose, out of that 35% about 30% were partial order reversals which helped ease the pain a bit.
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