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  1. #1
    ABW Ambassador Joey's Avatar
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    A couple days ago I was placing a test transaction on a merchant's site. Once I'd completed the order I opened the source code and took a look at the merchant's CJ tracking pixel. The pixel was using the qksrv.net domain name.

    This is when it occured to me. Weeks ago I took the time to change my affiliate links off of qksrv.net and onto one of the new ones that isn't being blocked. But... the majority of the merchants I'm promoting are still using tracking pixels with the domain qksrv.net.

    This means that although my ads are showing properly and my traffic is making it to the merchant's site, a fair percentage of my sales are probably not being reported because the merchant's qksrv.net pixel is being blocked by software like norton. If our ads are being shown, but our sales aren't being tracked, this is a bigger problem than it would be if our ads were never shown at all. IMO CJ should be making a huge effort to convert their merchants over to the new domain names.

    Maybe this isn't an issue. Hopefully CJ has safeguards in place which will still track the sale even if the merchant's pixel isn't shown. But of the merchants I've tested, all were using tracking pixels with the qksrv domain name, and if norton had been working on my computer, those tracking pixels would have been blocked.

  2. #2
    I like traffic lights
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    >and if norton had been working on my
    >computer, those tracking pixels would have
    >been blocked

    Not if you use one of the new domains in your links.

    Norton blocks by re-writing HTML (removing any qksrv.net links). It does NOT intercept HTTP redirections.

    How many times do I have to say this? I feel like I'm talking to a brick wall.

  3. #3
    ABW Ambassador Joey's Avatar
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    Drewbert please reread my post... I'm using the new links.

    I'm talking about the tracking pixels on merchant sites. Many merchants are NOT using new domains in the tracking pixels at their checkout pages. These tracking pixels would be blocked.

    What good does it do to change the links on our sites if the pixels on merchant sites that give us credit for sales get blocked?

    Talk about talking to a brick wall...

  4. #4
    I like traffic lights
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    Read my other posts on this issue.

    qksrv.net IS THE DOMAIN THAT IS USED FOR COOKIES AND TRACKING.

    OK?

  5. #5
    ABW Ambassador Joey's Avatar
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    Ok Drewbert, since you either don't understand this or you haven't read my post, let me put it this way.

    I placed a test transaction at a merchant's site. Once I'd placed my order, the merchant showed the following tracking code so that CJ could record the transaction:
          <!-- BEGIN COMMISSION JUNCTION TRACKING CODE -->

    <img src='https://www.qksrv.net/u?CID=######&OID=######&TYPE=####
    &ITEM1=Other&AMT1=123.45&QTY1=#&CURRENCY=USD&METHOD=IMG'
    height='1' width='1' border='0'>

    <!-- END COMMISSION JUNCTION TRACKING CODE -->

    This tracking pixel is using the qksrv.net domain name, and would be blocked if I had been using norton or if qksrv.net had been blocked from my hosts file.

    Like I said before, hopefully CJ has safeguards in place which will still track the sale even if the merchant's pixel isn't shown. But if not, we are losing out on commission from these sales. This is a problem on the merchant's end - not the affiliate's.

  6. #6
    ABW Ambassador Nature Boy's Avatar
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    There are still some merchants out there that are using the old commission-junction.com (or is it commissionjunction.com?) Either way, these are probably blocked if qksrv.net is.

    Actually, I'm surprised CJ hasn't made this change on the merchant side.
    Scott
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  7. #7
    I like traffic lights
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    Ah OK Joey, now I get what you're on about. My apologies. You are right.

    Yes, it appears that Norton WILL block this. Merchants need to urgently replace qksrv.net references in their HTML with one of the new domain names, so that the qksrv.net cookie is deposited during a redirect, instead of qksrv.net appearing in the HTML code, which Nortons will rewrite to remove.

    Well spotted, Bruce.

    It might be an idea for people to hunt these down and complain to merchants wtill using qksrv.net in their shopping cart apps.

  8. #8
    I like traffic lights
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    Joey, feel free to drop by and *****slap me. It took me a lot of posts before I got what you were on about. Posting the Merchants HTML was what finally made it click.

    Boy, do I feel stupid!

  9. #9
    ABW Ambassador Joey's Avatar
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    No harm done - I can see how my post could be confusing. I probably should have included the HTML to begin with.

    What I'm really wondering is whether or not affiliates will get credit for the sale if a merchant's tracking pixel is never shown. If norton is going to block the pixel on the merchant's end, we affiliates might be better off having our ads blocked by norton than having our traffic leave to a merchant site which doesnt give us credit for the sale.

  10. #10
    I like traffic lights
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    Yes. The way it is right now, it appears that your click count will go up (because CJ will record the click) but any subsequent transactions won't be tied to your CJ a/c.

  11. #11
    I like traffic lights
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    OK. Just did some investigating at eBay by placing some bids on some domain names I liked.

    eBay is still using qksrv.net for the bid confirmation image on their shopping cart.

    I placed a bid from my wife's computer which has Norton's installed and sure enough the qksrv.net image AND the mediaplex image are both blocked. Funnily enough, the bfast.com and fastclick images are left in place.

    Todd, can you get your tech guys to contact eBay urgently regarding this matter?

    Also, we know that eBay uses mediaplex to decide who finally gets credit for a transaction (a CJ affilate, a BFree affiliate, a Fastclick advertiser or a Mediaplex advertiser.

    Since Nortons is blocking the mediaplex image/cookie, and mediaplex are yet to buiild in a workaround, how do we know if the eBay system is working correctly for peole using Nortons?

  12. #12
    ABW Ambassador Joey's Avatar
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    I placed test transactions with Fossil and 123inkjets just yesterday, and both were using pixels from qksrv.net. In fact I have yet to see a merchant using tracking pixels with the new domains. I'd be willing to bet that the vast majority of CJ merchants are using qksrv.net, and are having their tracking pixels blocked by norton and modified hosts files.

    I'm very curious to hear from CJ what measures they've taken to move their merchants over to the new domains.

  13. #13
    Affiliate Marketing Consultant Linda - 5starAffiliatePrograms's Avatar
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    Great catch Joey. Todd could you please weigh in and let us know more about this?

  14. #14
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    quote:
    Originally posted by Joey:
    I placed test transactions with Fossil and 123inkjets just yesterday, and both were using pixels from qksrv.net. In fact I have yet to see a merchant using tracking pixels with the new domains. I'd be willing to bet that the vast majority of CJ merchants are using qksrv.net, and are having their tracking pixels blocked by norton and modified hosts files.

    I'm very curious to hear from CJ what measures they've taken to move their merchants over to the new domains.


    Joey,
    Thank you so much for this find. Actually, I am really surprised that cj overlooked something like this. This needs to be addressed ASAP. So basically, we are now giving more sales to our merchants without getting credit. Unbelievable!!I am sure many of the merchants are very happy.

  15. #15
    ABW Ambassador Akiva's Avatar
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    Folks you are misunderstanding the technical setup. I am not authorized to explain how it does work (only Todd can do that) but I do know that tracking/reporting is completely functional no matter which domain the merchant is using. It's a bit complex, but I know how it works and I assure you that it's working 100%.
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  16. #16
    ABW Founder Haiko de Poel, Jr.'s Avatar
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    Akiva,

    I know how it works also, but if the call from the merchant page is made via a qksrv link it would be blocked as I understand it.
    Continued Success,

    Haiko
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  17. #17
    Affiliate Manager AmandaM's Avatar
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    Okay, call me a moron, but doesn't the tracking pixel in the cart only track impressions, not sales? We brought this up recently with CJ and they said just to put both the commissionjunction.com and qksrv.net pixel on the conmfirmation page to ensure that tracking would continue to work. No mention was made of using the new URL's. In fact, I was under the impression the new URL's can't be used on the merchant's side.
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  18. #18
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    Can someone with nort*n place a test purchase and test it for sure? I am thinking that it is not an issue because it is not something that a person is clicking on. What is being blocked?

    It seems to me that if this were true then sales would be way down, and for me at least, they are not.
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  19. #19
    ABW Ambassador Akiva's Avatar
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    quote:
    Originally posted by Haiko:
    Akiva,

    I know how it works also, but if the call from the merchant page is made via a qksrv link it would be blocked as I understand it.


    Ok I just re-read the question and yes, you're right Haiko - Norton would block it. However, I was contacted by CJ techs several months ago and was required to have all my clients switch their pixels to a different domain that is not blocked by Norton. I believe that CJ is working with all their merchants to make this change but I don't know to what extent.
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  20. #20
    ABW Ambassador Packy's Avatar
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    If this is all true, it would seem like this is a dream come true for some merchants. The way it was before if I'm not mistaken was that norton would block the adds all together so both the merchant and the affiliate would lose out. Now if this is all corect, the merchant gets the sale from us without having to pay a commission. Why would a merchant be in any hurry to change the links over??? I know some of the merchants play the game right but others
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  21. #21
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    quote:
    Originally posted by DaPackster:
    If this is all true, it would seem like this is a dream come true for some merchants. The way it was before if I'm not mistaken was that norton would block the adds all together so both the merchant and the affiliate would lose out. Now if this is all corect, the merchant gets the sale from us without having to pay a commission. Why would a merchant be in any hurry to change the links over??? I know some of the merchants play the game right but others


    That's exactly what I said in an earlier post. LOL

    "Joey,
    Thank you so much for this find. Actually, I am really surprised that cj overlooked something like this. This needs to be addressed ASAP. So basically, we are now giving more sales to our merchants without getting credit. Unbelievable!!I am sure many of the merchants are very happy."

  22. #22
    ABW Ambassador Packy's Avatar
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    Infoseeker! Sorry I kind of skimmed through the thread. Ummm, I agree with what Info said
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  23. #23
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    quote:
    Originally posted by DaPackster:
    Infoseeker! Sorry I kind of skimmed through the thread. Ummm, I agree with what Info said


    Oh Gosh DaPackster, no problem!! I was just laughing because someone else thought the exact same way I did.

  24. #24
    Affiliate Marketing Consultant Linda - 5starAffiliatePrograms's Avatar
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    I just called CJ tech support and talked to someone who confirmed that they are in the progress of getting merchants to migrate to the new domains on their confirmation pages. I will let our managers know about this so they can intiate this with CJ and start getting things switched over. I tried to get her to ask Todd to comment on this so there would not be mass confusion. Thanks for bringing it up Joey!

  25. #25
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    quote:
    Todd could you please weigh in and let us know more about this?


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