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  1. #1
    Troll Killer and best Snooper!
    I decide when the pigs fly!
    Rhea's Avatar
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    Well this is a bummer.

    I imagine CJ won't be too pleased about losing their share of the pie either. Someone at CJ >koff< needs to look into this.

    Haiko could we have a Live Help section in the Parasiteware forum so we can start a list of merchants who are using the app?

  2. #2
    Resident Genius and Staunch Capitalist Leader's Avatar
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    Someone actually shops when those live-help desks are open?
    There is no knowledge that is not power. ~Hemingway

  3. #3
    ABW Ambassador
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    "section in the Parasiteware forum"

    I hate this crap as much as anybody else does, but let's get real:

    Some merchants may simply be ignorant of the issues at hand, in relation to "live help" effects on the affiliate channel.

    The live help is a great way to convert visitors to sales, especially when used in conjunction with a "discount if you buy now" offer. An affiliate (or network) asking a merchant to drop an effective sales tool like this is just wasting time and energy.

    The real solution to this problem, and several others that affiliates get their underpants knotted up about, is a MIRROR SITE dedicated to affiliate traffic. A separate site without the diversions.

  4. #4
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    "Someone actually shops when those live-help desks are open?"

    Leader - This is something different. When you visit a site that is using this sales tactic, a real, live person pops up a chat window to offer you a "discount if you buy right now" or some similar deal du jour.

  5. #5
    Troll Killer and best Snooper!
    I decide when the pigs fly!
    Rhea's Avatar
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    Sorry kids, I got "Live Help" confused with "Live Person." Bit of a difference I guess.

    (Remind self not to post when I've only had four hours sleep.)

  6. #6
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    Rhea,

    Live Help and Live Person are one and the same.

    In some cases, there is a static button for the shopper to click on and in others there is a popup that scrolls across the screen enticing the shopper to click here with some incentive offer.

    Gene
    TCS

  7. #7
    Troll Killer and best Snooper!
    I decide when the pigs fly!
    Rhea's Avatar
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    Thanks, Gene. I'd feel vindicated but apparently this is one of those double-negative things...I messed up twice! So now I have to apologize for apologizing about the thing I needn't have apologized for.

    Got that?

  8. #8
    Animal Lover
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    Errr...I just went to OD to check what the fuss was about and they now have a 'Live Help Unavailable' sign up...

    Oscar
    My DataFeed Scripts - php datafeed scripts for your site
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  9. #9
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    Live help sniffs your ip I think so if your'e not in their service area it won't be active.

  10. #10
    Animal Lover
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    quote:
    Live help sniffs your ip I think so if your'e not in their service area it won't be active


    Thanks for clearing that up Davros. Guess I won't be able to see what everyone is talking about and just have to visualize it in my head.

    Oscar
    My DataFeed Scripts - php datafeed scripts for your site
    Shareasale datafeed scripts - to display Shareasale datafeeds
    Linkshare datafeed scripts - for multiple Linkshare merchants

  11. #11
    Defender of Truth, Justice and the Affiliate Way
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    You will most likely be seeing the "Live Help Is Unavailable" when there are no Customer Service Reps manning the Live Help desk. You are able to turn that off and on to let visitors know no one is there to answer questions. Many companies do not have support available 24/7.

    I hardly ever get prompts of Live Help because I'm usually surfing merchant's sites during off times for normal business hours. And don't forget those time zones.

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