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  1. #1
    Newbie
    Join Date
    January 18th, 2005
    Posts
    9
    Heya,

    I'm sure this is probably not the place to post, but who cares, Im running out of options.

    I have been trying for 3 weeks if not longer to get my email address changed in my affiliate profile.

    I emailed several times, from the site and my personal email account. (nada)

    I phoned 1 time and instructed to email a brian, I did. (nada)

    I phoned again and had to leave a message, no one returned my call. (nada)

    Sent an email from the site again. (nada)

    So who or what does a girl need to do, to get her email address changed And account checked for sales not being credited?

    Thanks to anyone who has a clue and can share.

  2. #2
    ABW Veteran jc101's Avatar
    Join Date
    January 18th, 2005
    Location
    Santa Cruz, CA
    Posts
    4,597
    Hello Bitzyd to abestweb.com. I am a merchant at shareasale and had to get my email changed. Try sending a private message to brian here. make sure you include your affiliate id. and give him the details. have you tryed emailing brian at shareasale@shareasale.com thats all I think think of. Brian is quite busy right now, Since the recent tech issues with shareasale.

    goal: $5000 a month by 11/26
    Financial free by 2004.
    Jason- Santa Cruz, CA

  3. #3
    Newbie
    Join Date
    January 18th, 2005
    Posts
    9
    Hello there Jason! Thanks for the Warm Welcome.

    I guess I'll try the pm route.

    I have already sent emails to:

    shareasale@shareasale.com
    brian@shareasale.com
    From inside my sas account using the mail form several times (just in case they would not accept it from a non registered email account. I thought that was why no response so I called them, just in case.

    I'm glad you suggested pm'ing or emailing and not streaking or something.

    After I re read my post, I thought oh boy! that was a loaded question. lol

    Anyway, I'll try the pm.

    Thanks again!

  4. #4
    ABW Veteran jc101's Avatar
    Join Date
    January 18th, 2005
    Location
    Santa Cruz, CA
    Posts
    4,597
    your welcome :

    goal: $5000 a month by 11/26
    Financial free by 2004.
    Jason- Santa Cruz, CA

  5. #5
    Newbie
    Join Date
    January 18th, 2005
    Posts
    9
    Okaaaaayy, Any other ideas? That was another dead end for me.

    This is too sad..

  6. #6
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
    Join Date
    January 18th, 2005
    Posts
    3,657
    Bitzyd,

    Your email address on your account was updated yesterday, as it was the first time I had a chance since your PM. Sales records take more time as I have to check with the merchants, get a response - often it is "Yes we haven't updated that yet" - I tell them they need to update it as it is upsetting the affilaites - they say that they know and will get to it as soon as possible. I give them some time, and will be on them again soon if no progress has been made in a reasonable amount of time.

    Thanks,

    -Brian Littleton
    -Owner/Operator Shareasale.com
    brian@shareasale.com

  7. #7
    Newbie
    Join Date
    January 18th, 2005
    Posts
    9
    Heya,

    Thanks for udating my account and thanks for the update on my missing sales. I'll wait to hear back from or the merchant.

    Yup, I contacted them myself also. So maybe betweent the two of us we can get a quick response.

    Thanks again

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