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  1. #1
    ABW Ambassador
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    January 18th, 2005
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    1,608
    montgomery ward reversed all transactions at my site. just took a big hit. anybody else experiencing this?

  2. #2
    ABW Ambassador
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    January 18th, 2005
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    Nunya, Business
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    23,684
    I remember a couple of other threads about them going crazy with the reversals. I've had a few sales and so far have managed to escape it. So i'm probably due.

    Just checked to make sure, 8 sales none reversed.

  3. #3
    2005 Linkshare Golden Link Award Winner  ecomcity's Avatar
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    January 18th, 2005
    Location
    St Clair Shores MI.
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    17,328
    What's with these lame merchants taking 2 weeks to find out a Credit Card sale is bogus. All my legit merchant clients know the very fist day of the order. Hard enough to get a sale from the likes of Vanns or Sea Eagle without running into some baloney reversals or extended sales.

    Original Transaction ID 293820140
    Correction Transaction ID 300699480
    SID N/A
    Event Date 2-Dec-2004 11:45:34 PST
    Original Transaction Posting Date 2-Dec-2004 12:43:55 PST
    Correction Transaction Posting Date 16-Dec-2004 9:24:18 PST
    Correction Reason Invalid Credit Card
    Original Amount $259.88 USD
    Original Commission $7.80 USD
    Correction Amount ($259.88) USD
    Correction Commission ($7.80) USD
    Type Sale
    Advertiser Vanns.com NetProfits
    Action Name Sale
    Link 10306820
    Web site EcomCity-3 Cybermalls in one
    Webmaster's... Mike and Charlie

    "What have you done today to put real value into a referral click...from a shoppers viewpoint!"

  4. #4
    Affiliate Manager Allen Nance's Avatar
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    January 18th, 2005
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    Colorado River, Bullhead City AZ
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    1,604
    Mike,

    You know that alot of merchants batch upload the reversals. When your dealing with tens of thousands of orders, the bad credit card guy gets a little frazzled.



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  5. #5
    ABW Ambassador
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    January 18th, 2005
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    1,608
    and when he gets frazzled...no problem. he simply reverses everything. work well done!

  6. #6
    Mama in Charge Anne's Avatar
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    January 18th, 2005
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    Virginia
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    2,780
    I have had quite a few thousand in sales at Montgomery Ward, 100% reversal rate.

  7. #7
    ABW Ambassador
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    January 18th, 2005
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    1,608
    probably the only transactions that stick are being funneled to their own affiliate account. and they end up paying cj's take only.

  8. #8
    2005 Linkshare Golden Link Award Winner  ecomcity's Avatar
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    January 18th, 2005
    Location
    St Clair Shores MI.
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    17,328
    That sounds like a "win - lose" senerio for CJ. They win their cut like usual and lose the trust of their affiliates expecting payment on booked sales.

    Webmaster's... Mike and Charlie

    "What have you done today to put real value into a referral click...from a shoppers viewpoint!"

  9. #9
    Member KIMarketing's Avatar
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    January 18th, 2005
    Location
    Nebraska
    Posts
    166
    I've had dozens of sales reversed from Ward's also due to "invalid credit card". Seems a little fishy that this is happening to everyone. And their AM won't respond to my emails asking for further clarification.

  10. #10
    Member KIMarketing's Avatar
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    January 18th, 2005
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    Nebraska
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    166
    Finally got a response, and had very few sales since...

    IMPORTANT NOTICE REGARDING REVERSALS/CORRECTIONS IN CJ

    This month we are experiencing a very high rate of fraudulent orders and customers being declined for credit, particularly on our Wards line of credit. We did expect this type of activity, but it has been higher than we anticipated. Unfortunately we realize that we did not do a good job of informing affiliates about this situation and making you aware that is has been higher than we expected.


    Here is how it is affecting you and what we are doing about it:

    - We have been reporting transactions to CJ in real time when an order is placed. The good news is that it allows both Wards and affiliates to get a real-time read on the sales activity. The bad news is that with our proprietary credit processing system, we are unable to confirm credit in real time. That takes place in a batch process at the end of the day. As a result, CJ initially reports the gross demand, which has been considerably higher than the net demand after a lot of customers are declined credit.


    What this means is that you will initially see higher performance that includes orders that will be reversed.

    - During the first few months of the CJ program (September through November) we have only been sending in correction files to reverse orders that were declined credit or determined to be fraudulent once per month. It is a cumbersome process for us to generate this corrections file, so monthly was the easiest option. The problem with this process is that you as affiliates see a large number of reversals at once each month and don’t see the correct and valuable information on a regular basis in the CJ reporting. However, due to the high number of reversals, we now understand that this process needs to be done on a much more frequent basis and starting in December we began sending the corrections file in on a weekly basis instead of a monthly basis.

    Even after the large number of reversals take place, we are pleased with the performance of the site and CJ program to date. We know that there is a lot of room for improvement in conversion rates, but feel confident that once we get through the start-up phase and get customers more familiar with the recently launched business that we will start to see a much stronger conversion rate and continued success of the business.

    We are working on the following process changes that will greatly improve the way that order information is communicated and the quality of the information in the CJ system on a daily basis:
    - Change to batch reporting instead of real-time reporting with CJ: We have a new system that reports sales data to CJ in a batch process that we send the day after the order is placed on line. This allows us to report only orders that are credit confirmed, and hopefully eliminate the vast majority of our reversals.
    - Change to real-time credit authorization on our site: We are working to implement real-time authorization for standard credit card orders and hope to have that functional in the early part of 2005. However, due to the proprietary nature of the Wards line of credit, we will not be able to do real-time authorization on these orders anytime soon. We do understand that it is important for the site and will continue to look for alternatives, but we don’t have a short-term solutions for this problem.


    We appreciate your patience as we work through this start-up phase. We hope to have some improvements in place soon, and look forward to a strong 2005 and continued success to all those who are continuing to support us through the CJ program. If you have any questions at all regarding orders and reversals, please feel free to email or call us at any time.

    Sincerely,
    Katrina Litka
    Program Manager
    klitka@wards.com
    312-328-7402
    __________________________

    Katrina Litka
    Online Marketing Manager
    Direct Marketing Services, Inc.
    www.charleskeath.com | www.yourkidsdirect.com | www.wards.com
    klitka@dmserv.com
    312.328.7402 phone
    312.791.9660 fax

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