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March 31st, 2003, 09:15 PM #1
First of all, Is Scott or anybody else from BeFree here?
And the problem:
I have over $7,446.75 in sales for a merchant in BeFree generated in last 3 months. For all these sales there were no commission ever REPORTED.
Then, I e-mail the Aff. Manager and, asked him to look into it, and he told me, "I have just looked at your reports and according to our database you have earned a total of $837.00 in commissions."
Then, where is it? It's not reported "sites stats" nor in the payment reports.
I asked the Am why wasn't it reported in reporting.net, I'm still waiting his answer.
This is really annoying, though.
March 31st, 2003, 09:33 PM #2
For some odd reason, my stats are always off at Befree. I don't even pay attention to them anymore. Frequently I get checks from merchants I never made a dime with... sometimes big ones, LOL! Something is odd with reporting but at least the merchants do pay when THEY see they owe you something. Kind of strange, I would agree.
April 1st, 2003, 05:25 AM #3
Sam, Anne: Yes, I'm here.
Without knowing your situation, who you are, and who your merchants are, I'm simply relegated to making the plain statement: The reporting in Partner Gateway is accurate.
We have many different sales/order/lead/etc. reporting structures for different merchants and in some cases, things don't fit well in the generic reports. Or if there's a glitch in your case, I'd like to know about it.
Either of you, please email me some specifics and I'd be happy to help look into it.
April 2nd, 2003, 12:34 PM #4
Thanks for the prompt response. I sent you an e-mail with the detailed information.
April 2nd, 2003, 12:52 PM #5
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