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  1. #1
    ABW Ambassador Sam Bay's Avatar
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    January 18th, 2005
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    1,603
    First of all, Is Scott or anybody else from BeFree here?

    And the problem:

    I have over $7,446.75 in sales for a merchant in BeFree generated in last 3 months. For all these sales there were no commission ever REPORTED.

    Then, I e-mail the Aff. Manager and, asked him to look into it, and he told me, "I have just looked at your reports and according to our database you have earned a total of $837.00 in commissions."

    WOW!

    Then, where is it? It's not reported "sites stats" nor in the payment reports.

    I asked the Am why wasn't it reported in reporting.net, I'm still waiting his answer.

    This is really annoying, though.

  2. #2
    Mama in Charge Anne's Avatar
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    January 18th, 2005
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    Virginia
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    2,780
    For some odd reason, my stats are always off at Befree. I don't even pay attention to them anymore. Frequently I get checks from merchants I never made a dime with... sometimes big ones, LOL! Something is odd with reporting but at least the merchants do pay when THEY see they owe you something. Kind of strange, I would agree.

  3. #3
    ABW Ambassador sjangro's Avatar
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    January 18th, 2005
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    Sam, Anne: Yes, I'm here.

    Without knowing your situation, who you are, and who your merchants are, I'm simply relegated to making the plain statement: The reporting in Partner Gateway is accurate.

    We have many different sales/order/lead/etc. reporting structures for different merchants and in some cases, things don't fit well in the generic reports. Or if there's a glitch in your case, I'd like to know about it.

    Either of you, please email me some specifics and I'd be happy to help look into it.

    --scott

    --
    scott@befree.com

  4. #4
    ABW Ambassador Sam Bay's Avatar
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    January 18th, 2005
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    Scott,

    Thanks for the prompt response. I sent you an e-mail with the detailed information.

  5. #5
    ABW Ambassador sjangro's Avatar
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    January 18th, 2005
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    Got it and I'm looking into it.

    --scott

    --
    scott@befree.com

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