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  1. #1
    Member
    Join Date
    January 18th, 2005
    Posts
    98
    Does anyone have contact information for this merchant? I have combed their page on BeFree and their actual website, but can't find a thing.

    My BeFree report lists a lead but no commission amount and I want to inquire about this. I even emailed BeFree to provide me with info but they haven't responded!!!

    This kind of thing doesn't instill too much confidence. Maybe someone from BeFree could actually intervene here.

  2. #2
    ABW Ambassador Grumpy's Avatar
    Join Date
    January 18th, 2005
    Location
    Mesa, Arizona
    Posts
    1,123
    Send an email to AffiliateHelp@befree.com. I had a couple of queries myself and they followed up within a day or so. I found the BF Team to be extremely helpful. I know how frustrating this can be (been there, done that!)

  3. #3
    Member
    Join Date
    January 18th, 2005
    Posts
    98
    Well I followed your advise Grumpy and was told to use the merchant feedback form that buried deep within the BeFree help section. Did that...no response. Emailed AffiliateHelp@befree.com again and they said they would contact Citibank on my behalf. Heard nothing. I've contacted BF twice again since then and now am having no response from BF.
    I just noticed another lead without commission listed for Citibank this month....which it's looking like I won't get any response about either. You would think that BF would want to resolve this since if I don't earn they don't earn. Or am I wrong?
    At this point I've decided to drop Citibank but would still like what is due me. Anyone else have any ideas how I can get some response out of BF?

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