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  1. #1
    Full Member jarec2001's Avatar
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    January 18th, 2005
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    Question Performics Down?
    Is anyone else having problems connecting to Performics? They've been down here since last night.

  2. #2
    Newbie
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    February 19th, 2005
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    Still down
    I have been trying to log-on all morning.

  3. #3
    Crazy Cat Lady Heidi's Avatar
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    January 18th, 2005
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    Dear Valued Affiliate,

    The foundation of ConnectCommerce, the tracking and reporting platform, has undergone a major transformation to significantly improve page load times in the interface. This change will be most apparent in the reporting interface resulting in much faster report performance.

    A new timeframe option, 'Today Only,' will be available for most reports. The 'Today Only' report displays tracking and conversion data for the current day only. All other reporting timeframes will not include today's data.

    This Friday, the ConnectCommerce system will undergo maintenance beginning at 7:00 p.m. Central Time; it is expected to last no longer than 24 hours. This means that the ConnectCommerce interface will be unavailable during this time. However, ConnectCommerce tracking will continue normally.

    Please contact us at info@performics.com with any questions.

    Regards,

    The Performics Affiliiate Team
    Heidi
    "Happy are those who dream dreams and are willing to pay the price to make them come true"

  4. #4
    ABW Ambassador
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    January 18th, 2005
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    I got the email, too. Thanks for posting it.

  5. #5
    MasterMike HardwareGeek's Avatar
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    January 18th, 2005
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    Thanks for the Info heidi.

    I use to have a crush on a girl named Heidi. I was 8 she was 18. She was hot to bad she married my uncle. GRRR

  6. #6
    Chick with Brains Tracy's Avatar
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    January 18th, 2005
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    Anybody able to get in yet? I'm still getting a dead page.

  7. #7
    ABW Ambassador Snib's Avatar
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    January 18th, 2005
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    No good here, this is very bad that they'd go this long without fixing it or even saying anything.
    Hatred stirs up strife, But love covers all transgressions.

  8. #8
    Chick with Brains Tracy's Avatar
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    It's the weekend. They probably went home and won't worry about it until Monday.

  9. #9
    ABW Ambassador
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    January 18th, 2005
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    Unhappy Still can't get in?
    Going on the third day I can't log into Performics. What's up with that?

    Can't check sales, can't get links, nothing.

    Every time Commission Junction does updating, or is having extreme reporting mishaps, Performics has to mimic?

  10. #10
    More Cheesier Than Ever Cheesehead's Avatar
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    January 18th, 2005
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    Quote Originally Posted by kelly626
    Going on the third day I can't log into Performics. What's up with that?

    Can't check sales, can't get links, nothing.

    Every time Commission Junction does updating, or is having extreme reporting mishaps, Performics has to mimic?
    Between this, CJ, my site being hacked, and every other program tanking, the last 2 days have been as if I were starting all over.
    This World is Not My Home
    We're gonna go inside, we're gonna go outside, inside and outside. . . And then we're gonna go go go and we're not gonna stop til we get across that goalline! Quotes from the movie Rudy, 1993

  11. #11
    Newbie
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    January 24th, 2005
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    Their downtimes sometimes last longer than expected. It's frustrating, but I'm sure they'll be back up before long. Maybe sometime today??

    I bet they don't realize that they're not putting up an error page when we try to log in. I did get the email about the downtime, but forgot about it by the time I tried to log in. A error message about the maintenence would have helped a lot. I thought I was having trouble with my internet connection and kept trying to log in.

  12. #12
    ABW Ambassador
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    January 18th, 2005
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    Hey, I got in! The "Partner Fee" is still not working correctly, through.

  13. #13
    Full Member Jungleland's Avatar
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    January 18th, 2005
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    Although it's up, reporting is still pretty much missing for the 19th.
    [B]A great secret of success is to go through life as a man who never gets used up.[/B]

  14. #14
    Chick with Brains Tracy's Avatar
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    January 18th, 2005
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    I thought this upgrade was supposed to improve reporting? My partner fee shows a Zero balance. It wasn't zero before the upgrade.

  15. #15
    ABW Ambassador
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    January 18th, 2005
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    Yeah, got nothing for the 19th either. Join programs looks a little screwed up too. Usually when you apply for a new program it moves from Join Programs - Most Recent Clients New to Performics to Programs Pending Approval. I have it showing up both places with % of Trans. $ per Trans. $ per Action showing nothing. So i still think they got some kinks to work out.

  16. #16
    Newbie
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    January 24th, 2005
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    I'm not seeing complete stats for 18th or 19th.

  17. #17
    ABW Ambassador
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    Reports are still looking messy, and the "Quick View" Partner Fee is still showing $0.

  18. #18
    Full Member Jungleland's Avatar
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    January 18th, 2005
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    I requested additional information about reporting recently, and was basically told everything was OK, and that the partner fee is now working. Ya right...

    IMO, Performics has, by far, the worst customer service of any of the networks.
    [B]A great secret of success is to go through life as a man who never gets used up.[/B]

  19. #19
    ABW Ambassador Packy's Avatar
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    January 18th, 2005
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    Quote Originally Posted by Jungleland
    I requested additional information about reporting recently, and was basically told everything was OK, and that the partner fee is now working. Ya right...

    IMO, Performics has, by far, the worst customer service of any of the networks.
    Still zero partner fee here also and Ditto about customer service

  20. #20
    Newbie
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    January 24th, 2005
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    I'm still not seeing any sales from 18th thru 21st. And sales for 22nd and 23rd don't look right. I checked with Performics and they said that it will be corrected by mid-day tomorrow. Not sure if this timeframe applies to other merchants as well. (I only work with one merchant at Performics.)

  21. #21
    ABW Ambassador
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    January 18th, 2005
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    Angry
    Sales for February 27th were not reported. What the hello is going on?

  22. #22
    Crazy Cat Lady Heidi's Avatar
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    I had sales reported for the 27th - perhaps you just didn't have any
    Heidi
    "Happy are those who dream dreams and are willing to pay the price to make them come true"

  23. #23
    ABW Ambassador
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    Of course I had sales ...Thankfully they showed up today when I ran reports.

    Now the 28th is quite low, so I'm hoping reporting for that day will catch up soon.

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