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  1. #1
    Outsourced Program Manager Chris -  AMWSO's Avatar
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    Negative Account Balance
    Hi All

    When a merchant has a Negative Account Balance on CJ, is that visible to affiliates? If so in what manner and does it impact your working relationship with that merchant?

    Thanks

    Chris
    Affiliate Marketing by AMWSO. Skype - chrissanderson ::: TEL 1-720-336-1784 ::: www.amwso.net
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  2. #2
    Crazy Cat Lady Heidi's Avatar
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    We never see what a merchants account balance is. But if its in the negative, I think that is when merchants deactivate at times til they replenish the money. If a merchant deactivates too often, then yes it would impact our working relationship.
    Heidi
    "Happy are those who dream dreams and are willing to pay the price to make them come true"

  3. #3
    Outsourced Program Manager Chris -  AMWSO's Avatar
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    Ah so it's the same as SAS in that when they go below $0 their links turn off or is there some other way this happens... have to check with CJ on that I imagine.

    Thanks

    Chris
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  4. #4
    Crazy Cat Lady Heidi's Avatar
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    yeah check with cj on how that all works, I don't think its as instantaneous as it is on shareasale but I could be wrong...
    Heidi
    "Happy are those who dream dreams and are willing to pay the price to make them come true"

  5. #5
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    Quote Originally Posted by Chris - AMWSO
    Ah so it's the same as SAS in that when they go below $0 their links turn off or is there some other way this happens... have to check with CJ on that I imagine.

    Thanks

    Chris
    One advantage with CJ is that they will send you an email when they deactivate a merchant. SAS will just set the merchant to "Temporarily Offline" without informing you. I had dead affiliate links for a couple months on one website because I didn't know the merchant was temporarily offline.

  6. #6
    Moderator MichaelColey's Avatar
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    It would be best to check with CJ. They're supposed to be deactivated if they go negative, but I'm not sure how automatic it is. It might take a manual action on CJ's end.

    I would recommend keeping the balance positive. If you get deactivated, the traffic will completely stop. Affiliates get pretty upset about it, too.
    Michael Coley
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  7. #7
    notary sojac Herb ԿԬ's Avatar
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    we understood that when a merchant was temporarily deactivated their links would redirect to a "gone" page, but recently Fun To Collect went into limbo because of some confusion, apparently between several people.

  8. #8
    Outsourced Program Manager Chris -  AMWSO's Avatar
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    I think I'll add a "Must maintain your CJ account in the green at all times" to our account management contract

    For a few tests it would seem that CJ action is required to deactivate an account, it would not appear to be automated...but I'll triple check that

    Thank you everyone for the feedback

    Cheers

    Chris
    Affiliate Marketing by AMWSO. Skype - chrissanderson ::: TEL 1-720-336-1784 ::: www.amwso.net
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