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  1. #1
    ABW Ambassador JoyUnltd's Avatar
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    What does a sale with no amount mean?
    I see a sale from one of my CJ merchants posted yesterday, but there's no amount of the sale. What could this mean?

    Thanks!

  2. #2
    Ad Network Rep ToddCrawford's Avatar
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    It depends on the advertiser. It could be a concluded action - they are showing the intial txn and it will turn into a commissionable txn after a secondary event occurs - like a registration converting to a paid subscription.
    Todd Crawford
    Co-Founder, Impact Radius

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  3. #3
    ABW Ambassador JoyUnltd's Avatar
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    Todd,
    Thanks for the prompt response!

    It's a basic gift site. I have made a sale with them before and the amount showed up right away.

    Maybe the person's credit card didn't clear?

  4. #4
    Ad Network Rep ToddCrawford's Avatar
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    It may be that something was purchased that was not eligable for commissions. I suggest you contact the advertiser to sort out what really happened.
    Todd Crawford
    Co-Founder, Impact Radius

    Give me a minute before I post again

  5. #5
    ABW Ambassador JoyUnltd's Avatar
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    Thanx mucho!

  6. #6
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    Quote Originally Posted by ToddCrawford
    I suggest you contact the advertiser to sort out what really happened.
    Hi Todd,

    Do you believe it best to contact the advertiser directly in this case because this is likely an advertiser related issue?

    It would helpful to understand if CJ acts a representative of publishers with respect to advertiser's data integrity so that publishers know whether they should inquire about such issues directly to advertisers or through CJ's "contact us" question submission link.

    Also, do you know if CJ provides instructions to advertisers on how to not report non-eligible items so that this type of instance would not occur?

    Thanks.

  7. #7
    ABW Ambassador JoyUnltd's Avatar
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    Todd,

    I did contact the merchant and the customer listed items with quotes which screwed up the transaction sale amount posting properly. They told me what the items were for and they have to figure out how to fix this problem with their shopping cart. I will be credited for the sale one way or another.

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