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  1. #1
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    January 18th, 2005
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    Joann.com - did not track
    In preparing a new content site for launch, I created a product link to Joann.com, and tested it by:

    Clearing cookies, then clicking on the link from my site to Joann, adding the item to cart, and completing the purchase transaction.

    Joann.com sent a confirmation email with order number (on July 6). The credit card transaction was submitted on July 7 and posted to my credit card account on July 8. (I do not know if the item has been physically shipped yet; delivery was promised in "5 to 14 days," so it is not overdue.)

    Unfortunately, the transaction has not appeared in my CJ reports. I emailed the affiliate manager (H.O. Reed at IdeaForest.com) on July 8, but I have received no reply to date (2 business days).

    Joann.com is not listed as a "batch" merchant.

  2. #2
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    January 18th, 2005
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    Alas, the response from Joann.com was not helpful (I am also awaiting a response from CJ, whom I notified of the problem earlier today):

    I apologize for the delay in getting back to you on this. I do see the
    order you reference, but it doesn't show up anywhere in our CJ logs (so
    no other affiliate was credited with the order).

    I'm afraid I can't help diagnose the technical side of the issue for you
    -- I'd suggest contacting CJ technical help for that -- but I have
    credited your account with the value of the order ($29.97).

    I hope that the technical reps can help isolate and correct the problem;
    in the meantime, please let me know if you are aware of any other orders
    that have not been picked up by the system.

    Best Regards,
    H.O. Reed
    Joann.com

  3. #3
    Member Chocolate_Chicken's Avatar
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    January 19th, 2005
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    Whenever you do a test purchase, view the source code of the "Thank You" or order confirmation page to see if the tracking pixel is present.

    If the pixel is there, it's not necessarily fair to say that the merchant did not track, as it is up to CJ to track the sales.

    If the pixel is not there, the merchant is to blame.

  4. #4
    Resident Genius and Staunch Capitalist Leader's Avatar
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    I'm not surprised...and I think it's the merchant. This one mysteriously went to dudsville on me, while other CJ merchants have kept doing well.

    If that pixel is still on their page, they've probably "fixed" it somehow.
    There is no knowledge that is not power. ~Hemingway

  5. #5
    ABW Ambassador Ron Bechdolt's Avatar
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    January 18th, 2005
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    Affiliateville, USA
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    I built a dedicated site for Joanns a few months ago and although it is getting traffic and clicks, it has yet to receive a first sale. Perhaps I need to do a test purchase as I have been wondering what has been going on. This is highly unusual for my sites.
    Ron Bechdolt | Affiliate Program Management Consultant
    7 Days A Week Marketing

  6. #6
    Moderator MichaelColey's Avatar
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    January 18th, 2005
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    I'm generating sales for Joann. Their conversion ratio never has been very good for me.

    Ditto what Chocolate Chicken said. As long as they don't batch, you should see the tracking pixel in the HTML source for the confirmation page. I always try to remember to check for it.
    Michael Coley
    Amazing-Bargains.com
     Affiliate Tips | Merchant Best Practices | Affiliate Friendly? | Couponing | CPA Networks? | ABW Tips | Activating Affiliates
    "Education is the most powerful weapon which you can use to change the world." Nelson Mandela

  7. #7
    ABW Ambassador
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    For the year they've been converting for me at 1/32. 200+ sales for the year. For the month so far 1/56. So decent conversion rate. But i don't know why they didn't track for you.

  8. #8
    A Real *and* Darn Cool Member! lstolze's Avatar
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    March 23rd, 2005
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    I've done sales with them and they showed up. That being said though, the conversion rate sucks, to put it bluntly, and I've no idea what is up with that, since they are promoted on one of my higher PR pages.
    ~Lisa - Brilliant Mastermind, or Nut? You decide!

  9. #9
    ABW Ambassador
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    January 18th, 2005
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    For those with sales that are sucking are you posting the 40%, 50%, free shipping coupons? If not they might be coming on over to my site to get them. Put them on yours, keep em off my site

  10. #10
    Resident Genius and Staunch Capitalist Leader's Avatar
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    I used to post those all the time, but after a while Joann sales started sucking anyway...
    There is no knowledge that is not power. ~Hemingway

  11. #11
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    January 18th, 2005
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    Some Joann sales are crediting
    Follow-up: Since I conducted my test purchase which did not get tracked, I have received credit for several orders through Joann.com (I had removed all links to Joann except for a product link and a 40% coupon link on a single product review page). I have not conducted any further purchase tests at Joann.com, and do not intend to.

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