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  1. #1
    Newbie
    Join Date
    March 22nd, 2005
    Location
    Northern KY
    Posts
    5
    Duplicate commissions paid on SoS.. No response...
    I am having trouble getting any response from ShareASale, so I will post my issue here and maybe someone can help me. I sent them an email over a week ago with no response. I just tried again today.

    I checked my transaction detail and noticed one unique sale (same order #) was paid 3 times to the affiliate and another unique sale was paid twice.

    Has anyone else had this happen to them?

    What did you have to do to get this resolved?

  2. #2
    Affiliate Manager
    Join Date
    January 18th, 2005
    Posts
    978
    Hi cstansel,

    I have had this happen with one of my programs a few times. I simply void the dups and leave one of the transactions.

    Note that the one program I manage generates thousands of transactions each month (sales but a majority of leads also) and this doesn't happen too often.

    The % of transactions that get reported as dups are low, very low so I have never pushed the issue with ShareaSale.

    Hope this helps.
    Shawn - Nature Hills Nursery, Inc.
    Contact Info: aol im: sms10221975 | shawn"at"naturehills.com | icq: 106-663-985
    Join the Nature Hills affiliate program now | Earn 15% per sale | 365-day Cookie

  3. #3
    Newbie
    Join Date
    March 22nd, 2005
    Location
    Northern KY
    Posts
    5
    Thanks Shawn,

    I was not aware of being able to VOID transactions. I will poke around on the site and find it.

  4. #4
    Newbie
    Join Date
    March 22nd, 2005
    Location
    Northern KY
    Posts
    5
    Found it Shawn. Was able to void the duplicates for the most recent. Looks like I will eat the other commission since it was a long time ago and void is not available.

    Thanks again!

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