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September 15th, 2005, 09:10 AM #1Merchants that take time to approve - how do you handle it?
I have this one merchant that I am deperate to get their products up on one of my sites. I've applied twice now and still have a pending status. I've emailed them about it and have not recieved any reply. Normally I would go and find somebody else to sign up with however this is a big area on the internet but with very few affiliate programs for it. So it's either this merchant or their competetor on CJ that I'm currently using and want to get rid or because I know that all sales are not tracking for them and plus the commisions are better. How would you handle this, I've located the phone number for thier business and am debating on whether to call or not.
September 15th, 2005, 09:21 AM #2
September 15th, 2005, 09:28 AM #3
Yeah, I know. Really bums me because it's seems to be either ignore affiliates or the one who love parasites.
September 15th, 2005, 10:02 AM #4
Yeah, I've had this problem a number of times with SAS merchants. If you can't get their attention they aren't worth the effort to promote.
The latest one I couldn't get the attention of was "The Motor Book Store". So, they don't get my business.Travelin' Man
"If you don't know where you are going, any road will lead you there." -- unknown
September 15th, 2005, 10:11 AM #5
This isn't a problem particular to SAS merchants, I've seen this with LS, CJ and indie merchants as well. It's with the merchant's mindset and not with the network.
September 15th, 2005, 01:35 PM #6
Greg is correct; this isn't just SAS merchants...it is based on the merchant's view of the affiliate program: neccessary evil, addition to revenue, or source of revenue.
In the cases where you don't get a reply, I hope for the merchant's sake that they view the affiliate program as one of the first two possibilities.
Me? I'm still waiting on Kid's First LLC to give me FTP access so I can immediately begin selling all their products -- it sucks when you have a fully built site with backend code ready to switch over to a new affiliate program, but have to wait for the AM to say "hey...this guy wants to give us business."
September 15th, 2005, 02:50 PM #7
- Join Date
- June 14th, 2005
- Los Alamitos, CA
Well, from a merchant point of view, I will say every now and then I get an affiliate that applies that doesn't even have a functional website. Those affiliates I will keep pending for a week or so, and I'll send them an email just to let them know (sometimes I get the feeling they've just slipped on their hosting payment or something simple like that).
One thing that I can fault (again from the merchant's point of view) ShareASale for is when an affiliate requests FTP access, it is not flagged within my merchant screen. Pending affiliates are flagged, but active affiliates requesting FTP access look the same as those that haven't requested FTP access. It becomes quite a hassle sometimes sifting through all my affiliates to find the select ones that have actively requested FTP access. Sorry, didn't mean to run off topic, but it occurred to me as its a slightly similar issue.
I think Greg hit it on the money - it seems like a merchant that isn't proactively managing their affiliate program.
Best of luck,
September 15th, 2005, 03:06 PM #8Originally Posted by Dave@HomeofDecor.com
September 15th, 2005, 05:07 PM #9
or check to see if they have a program with someone else.I disagree with Kay Jewelers. I would bet on any given Friday or Saturday night more kisses begin with Bud Lite than Kay.
September 15th, 2005, 06:07 PM #10
Somtimes a quick e-mail or phone call helps too -- Dave from HomeofDecor was able to explain the SAS delay on the datafeed turnaround on another site I was building...that kind of rapid response goes a long way to placating jittery affiliates like me.
September 15th, 2005, 10:34 PM #11
I'm still waiting on Kid's First LLC to give me FTP access so I can immediately begin selling all their products
- Join Date
- January 18th, 2005
- Los Angeles
Don't hold your breath with them; there hasn't been evidence of them having any kind of a serious commitment to relationships with affiliates. I did a little checking on them and they appear to be the same outfit that's behind some potty training thing at SAS - Rexanne did a post on that one a month or so ago, you can do a search for it.
September 21st, 2005, 11:20 PM #12
Waiting for merchants to approve FTP access.....
- Join Date
- September 10th, 2005
Why do we even need to request FTP access for each merchant if the feed is still available in our account ("pages format") after joining?
There are a number of merchants who I have requested FTP access from, a number of times, with no response. Are these lousy merchants or is there a tech problem (i.e. email request is sent to is not valid)?
September 22nd, 2005, 06:00 AM #13
Originally Posted by greeneyes14j
- Join Date
- January 18th, 2005
- jacked by sylon www.sylonddos.weebly.com
I need a merchant then. Not 6 months later.
If they were interested in doing business with you they would let you know right away.
September 22nd, 2005, 07:34 AM #14
In my opinion, this is one of the most frustrating things about dealing with merchants. They go to the trouble and expense of having an affiliate program, they pay network charges to participate, then they don't even bother to approve new affiliates!
I agree it's a preview of what you're in for with them, so it's best to just move on if you can find another merchant with the products you want.
Then, when you do hear from them in a year or two, tell them you got tired of waiting to hear from them, and that they ARE DOING A LOUSY JOB! Be sure to tell them how much money you've made in the meantime for their competition!
September 22nd, 2005, 09:28 AM #15Originally Posted by Travelin Man
If this merchant ever gets a clue... I decide if i still want to work with them...
I do agree with others... I find that many merchants signup with ShareaSale put up a few banners and text links... and think the have a killer affiliate program...
Till, I find them and attempt to enlighten them... at first I was trying to educate them... now I send an email and state my disappointment in their lack of affiliate tools.. and pose the question... do you want one link on my website or hundreds of pages of links???++++++++++++++++++++++++++++++++++++++++++
that's my2cents, 'cuz I'm a legend in my own mind....
September 23rd, 2005, 02:46 PM #16Originally Posted by my2cents
I mean a measly banner or two, no text links, no products, no datafeeds...etc. Who's not doing their job me (the aff) or the merchant and their AM?
A linked banner
That's a link exchange with the potential to make money...maybe!
Rant and vent over. I feel better now
As to the original question: I sometimes wait depending on how desperate I am for the products. Other times, I quit shortly after they approveNever argue with an idiot.
The person watching, may not be able to tell the difference!
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