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  1. #1
    CPA Network Rep
    Join Date
    January 18th, 2005
    Posts
    3
    DirectLeads
    Good morning all...

    DirectLeads hasn't been very active on these boards of late, and I wanted to open up a thread here to allow for your feedback and to introduce myself to those of you who may not be familiar with DirectLeads.

    I'm aware of issues that some have had with DirectLeads in the past (formerly the Direct Response Network), and I'll address some of them here, but feel free to lay out any other concerns you have, and I'll be happy to help.

    Payments: One major complaint we had been receiving prior to 2005 was our payment schedule. Effective in Q4 2004, DirectLeads now pays thirty days from the close of the month.

    Support: We will ALWAYS respond to any support issues received. The way to receive the fastest and most reliable support is to email directresponse@help.directresponse.com . Of course, you can always email me directly at tom.manspeaker@directresponse.com, but the help email address will ensure that your issue is received and tracked.

    Interface: DirectLeads is powered by DirectTrack. If you have issues with the DirectTrack interface, please don't hesitate to send in some suggestions. I can work with our team here to get your suggestions reviewed by our team.


    Finally, while your previous contact may no longer be a member of our team, I have been with DirectLeads for 5 years in total. If you've had a good experience, then I am please to have helped you and look forward to doing so again. If you feel that we have let you down in some way, then I promise you that I am here to address your issues and gain your confidence once again.

    I look forward to seeing your feedback, positive or negative, and I look forward to working with you, both new affiliates and veteran DirectLeads publishers!

    Warm Regards,

    Tom Manspeaker
    Director, DirectLeads Affiliate Network

  2. #2
    Member Art's Avatar
    Join Date
    August 21st, 2005
    Location
    Europe
    Posts
    155
    Quote Originally Posted by DirectResponse
    I look forward to seeing your feedback, positive or negative, and I look forward to working with you, both new affiliates and veteran DirectLeads publishers!
    Hello,

    Sounds very well! I'll PM you something which doesn't match with
    your post.
    [URL=http://www.affiliatesnetwork.info/links/][SIZE=1][COLOR=DarkOrange][B]Affiliatesnetwork[/B][/COLOR][/SIZE][/URL] | [URL=http://findhotel.info/hotels/][COLOR=DarkOliveGreen][SIZE=1][B]Book a hotel[/B][/SIZE][/COLOR][/URL] | [URL=http://affiliate-marketing.affiliatesnetwork.info/][SIZE=1][B][COLOR=DarkOrange]Affiliate Marketing Blog[/COLOR][/B][/SIZE][/URL]

  3. #3
    Member Art's Avatar
    Join Date
    August 21st, 2005
    Location
    Europe
    Posts
    155
    Thumbs up
    Just want to thank Tom!
    He contacted me and my query was promptly answered!

    Thank you for the professional approach!
    [URL=http://www.affiliatesnetwork.info/links/][SIZE=1][COLOR=DarkOrange][B]Affiliatesnetwork[/B][/COLOR][/SIZE][/URL] | [URL=http://findhotel.info/hotels/][COLOR=DarkOliveGreen][SIZE=1][B]Book a hotel[/B][/SIZE][/COLOR][/URL] | [URL=http://affiliate-marketing.affiliatesnetwork.info/][SIZE=1][B][COLOR=DarkOrange]Affiliate Marketing Blog[/COLOR][/B][/SIZE][/URL]

  4. #4
    Newbie
    Join Date
    February 27th, 2006
    Posts
    6
    I just deposited 1k into my DirectLead account yesterday, done everything required yesterday and it still shows pending today. I sent two emails with no response so far.

    Is there a refund policy or can I just initiate a dispute through my bank?

  5. #5
    Newbie
    Join Date
    February 27th, 2006
    Posts
    6
    I will initiate a dispute if there's no response within another 24 hours. It has been almost 24 hours. Anyone has any suggestion?

  6. #6
    Moderator MichaelColey's Avatar
    Join Date
    January 18th, 2005
    Location
    Mansfield, TX
    Posts
    16,232
    Have you tried the email addresses in the original post above?
    Michael Coley
    Amazing-Bargains.com
     Affiliate Tips | Merchant Best Practices | Affiliate Friendly? | Couponing | CPA Networks? | ABW Tips | Activating Affiliates
    "Education is the most powerful weapon which you can use to change the world." Nelson Mandela

  7. #7
    Newbie
    Join Date
    February 27th, 2006
    Posts
    6
    I emailed Tom at his private address.

  8. #8
    CPA Network Rep
    Join Date
    January 18th, 2005
    Posts
    3
    Your email, sent yesterday at 8:32 PM, was received by DirectLeads this morning at 8:00 AM EST. Per your emailed instructions, your credit card will not be charged, and this was communicated with you directly this morning at 9:03 AM by email.

    DirectLeads will not charge a credit card until all steps are completed and the campaign is activated. We reserve the funds with the bank, and then "capture" those funds when all steps are completed. In this case, all of the required steps were not completed as detailed in the "Details" section of the campaign (tracking code placement had not been confirmed by the advertiser). We have deleted your invoice and your bank will remove the hold on the funds per their policies.

    Again, this was resolved and responded to within 1 hour of having been received and within 13 hours of being sent, certainly not 24 hours as alluded to above.

    Your card was not charged, and a refund is not in order. Please feel free to have your bank contact us if they have any questions.

    Warm Regards,

    Tom Manspeaker

    Director - - DirectLeads Affiliate Network

  9. #9
    ABW Ambassador Vrindavan's Avatar
    Join Date
    February 25th, 2003
    Posts
    1,902
    please put new offers sort by launch date on the first page after log in
    https://directleads.com/partners/

    This page is not useful,
    as new offers are not shown here
    https://directleads.com/partners/pro...l?time_frame=1

  10. #10
    Newbie
    Join Date
    August 14th, 2008
    Posts
    15
    Just signed up. Have a nice offer there

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