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  1. #1
    ABW Ambassador Snib's Avatar
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    January 18th, 2005
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    Virginia
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    Best Buy Reversal without a Transaction
    I just had something bizarre show up in my Best Buy reports. I got a reversal for something I never sold. I did receive a Shipped transaction that was 3 cents cheaper than the reversal, but the item and transaction ID's are different. This basically puts me at -$0.03 between the two of them. How can this be? I lost money because an item was reversed that never shipped.

    I emailed Best Buy and hope they can clear this up.

    - Scott
    Hatred stirs up strife, But love covers all transgressions.

  2. #2
    ABW Ambassador Snib's Avatar
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    January 18th, 2005
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    I emailed Best Buy directly and submitted a ticket to CJ about this. Neither have responded in several days. I'll keep on them and hopefully get this resolved.

    - Scott
    Hatred stirs up strife, But love covers all transgressions.

  3. #3
    ABW Ambassador Snib's Avatar
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    January 18th, 2005
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    Virginia
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    5,303
    Still no response from Best Buy. I've emailed them 4 times already and they've yet to acknowledge my existence. I'm very unhappy with their service. Has anybody successfully communicated with a human controlling the Best Buy affiliate program? I'm starting to think they simply don't care.

    - Scott
    Hatred stirs up strife, But love covers all transgressions.

  4. #4
    Full Member
    Join Date
    May 19th, 2005
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    200
    I have same problem same as you.$0 sale but got reversal,I mailed to merchant ,they seems never answer mail.

    I calculate this month, my merchant or CJ may still have something wrong.
    I sent More treffic to one merchant,same keyword,same banner,but sales down 20%.
    I did this for every past month all the time,sales profit got to be almost the same,it's not base on just few sales.

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