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  1. #1
    Full Member
    Join Date
    January 18th, 2005
    Posts
    266
    Stats Frozen
    For the past week my stats have not updated....I had a large sale go through and some smaller ones as well, but my stats are showing zero in my 7 day EPC. I have also noticed in the past that the stats have missed a few sales here and there as well.

    As you all know, merchant stats are important. They often determine whether an affiliate will join you or not. Anybody having these problems as well?

    Cheers,
    Richard Lupu
    ARA Master Watchmaker & Sons
    www.masterwatchmaker.net

  2. #2
    ABW Ambassador
    Join Date
    January 18th, 2005
    Location
    West Coast USA
    Posts
    3,043
    Everything seems just fine with BDS

  3. #3
    AM Navigator Geno Prussakov's Avatar
    Join Date
    May 10th, 2005
    Location
    Washington D.C. Metro Area
    Posts
    11,798
    From what I've seen, RL stats updates daily too...

    Geno

  4. #4
    Full Member
    Join Date
    January 18th, 2005
    Posts
    266
    Affiliate Manager
    Thanks for your replies! I sent an email over to shareasale but they have not responded yet...Maybe they'll respond here.

    Cheers,
    Richard
    ARA Master Watchmaker & Sons
    www.masterwatchmaker.net

  5. #5
    Resident Genius and Staunch Capitalist Leader's Avatar
    Join Date
    January 18th, 2005
    Location
    Florida
    Posts
    12,817
    They probably won't respond to the email until Monday, when they open again. But, Brian may see this thread sooner...

    Edit: BTW GoodBulbs also seems to be updating daily.
    There is no knowledge that is not power. ~Hemingway

  6. #6
    Full Member
    Join Date
    January 18th, 2005
    Posts
    266
    Talking Thanks!
    Thanks to all your responses...The stats actually froze after I donated money from my account to the Asia relief fund...In fact, I haven't even seen the withdrawl from my account for that donation yet as well. I did receive confirmation that they received it and it would take a little while before it would show in my account...Been over a week now.

    Sure this will get solved when they get my email.

    Have a good weekend!

    Richard Lupu
    ARA Master Watchmaker & Sons
    www.masterwatchmaker.net

  7. #7
    Newbie
    Join Date
    January 18th, 2005
    Location
    North Carolina
    Posts
    38
    Hi Richard,

    I noticed the same thing on Friday... Our EPC had not updated since October 23rd and was showing zero as well. I seny Shareasale an email on Friday about the problem, but it was getting late in the day so I didn't expect to hear anything until Monday.

    Oddly, as of today, a sale that went through on Thursday is showing up in our stats, but orders before and after have not.

    I have also noticed a few sales here and there missing in the stats in the past, but not to this extent.
    Bart at <A HREF=http://www.modernartisans.com>Modern Artisans</A>... Artful Living for Home, Garden & Soul.
    <A HREF=https://shareasale.com/shareasale.cfm?merchantID=4349>Shareasale Affiliate Program</A>

  8. #8
    Full Member
    Join Date
    January 18th, 2005
    Posts
    266
    Affiliate Manager
    Hi Modernartisans,

    At least more than one person can verify what I am saying...Maybe our accounts are on the same side of the server??? It updated later yesterday with some very small sales so my sats no longer show zero, but it did miss others especially some watch sales which would have made our stats look more impressive for the week.

    The good news though, is that the affiliates tracking has always worked and affiliate sales have always been credited into their accounts.

    Sure we'll get an email tomorrow...

    Cheers,
    Richard
    ARA Master Watchmaker & Sons
    www.masterwatchmaker.net

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